• Product Specialist

    Insight Global (Columbus, OH)


    Job Description

    A client of Insight Global is looking to bring a product specialist on to the team. This person will be:

    • Create and manage changes to the system without interruption to the user

    • Modify/configure the system to increase benefits and usability

    • Daily administration and support of Salesforce including but not limited to managing multiple user setups, permission groups, customization of objects, fields, record types, page layouts and validations

    • CRUD management & maintenance of user & system licenses

    • Communicate with users regarding new features, enhancements, and changes to the system

    • Monitor usage and mentor users/groups needing assistance

    • Continually seek ways to further enhance the end-user experience

    • Document company processes and workflows

    • Develop process documentation and field maps

    • Create new processes and associated reporting

    • Import data as appropriate

    • Monitor and manage exception logs for back-end system integration with SFDC

    • Monitor, maintain & improve data quality

    • Create & maintain dashboards

    • Create & maintain reports including folder maintenance

     

    Estimated pay 50-60/HR

     

    We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to [email protected] learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.

     

    Skills and Requirements

     

    7+ years of experience with Salesforce Service Cloud

     

    3+ years of experience with Copado

     

    Experience with ezProtect

     

    Experience with OwnBackup – backups and seeding

     

    Certified Salesforce Developer Experience Metazoa Snapshot

     

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