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Java Senior Software Engineer (San Jose, CA)

What you can expect

We are seeking a highly skilled Software Engineer to join the ZCC Analytics team, a core pillar of the ZCX Suite. This role is essential to advancing our analytics capabilities, supporting a rapidly growing customer base, and driving innovation through modern engineering practices and AI-powered development workflows.

About the Team

Join the Zoom Contact Center (ZCC) engineering team responsible for building and operating critical backend and analytics components that support Zoom’s customer engagement platform. The team develops and operates a large‑scale, cloud‑native SaaS platform used by enterprise customers worldwide, including mission‑critical use cases, with a focus on engineering and technical design, while partnering closely with UX and Product teams.

Responsibilities

+ Designing, developing, and maintaining features for ZCC Analytics using Java, Spring, and modern backend frameworks.

+ Serving as a technical owner for key Analytics components, contributing to architecture design, implementation, and long-term roadmap planning.

+ Leveraging AI-assisted development tools to improve code quality, accelerate feature delivery, and enhance engineering productivity.

+ Collaborating with cross-functional teams to deliver Analytics enhancements that address customer needs and align with product goals.

+ Leading or contributing to end-to-end development of new analytics initiatives, including future iterations of the Analytics platform.

+ Driving continuous improvement through code reviews, best practices, and operational excellence.

+ Supporting production operations by troubleshooting issues, maintaining system stability, and ensuring timely resolutions.

What we’re looking for

+ Possess 3+ years of software engineering experience, ideally with exposure to analytics, data platforms, or distributed systems.

+ Possess great proficiency in Java, Spring Boot, and related backend technologies.

+ Possess experience with data processing, analytics pipelines, or visualization frameworks is a plus.

+ Possess familiarity with cloud-native development, microservices, and performance optimization.

+ Demonstrate ability to use AI-powered engineering tools to enhance development efficiency and problem-solving.

+ Possess the ability to take ownership of complex systems, make sound technical decisions, and work independently.

+ Possess excellent communication and collaboration skills in a dynamic global environment

Salary Range or On Target Earnings:

Minimum:

$98,900.00

Maximum:

$228,700.00

In addition to the base salary and/or OTE listed Zoom has a Total Direct Compensation philosophy that takes into consideration; base salary, bonus and equity value.

Note: Starting pay will be based on a number of factors and commensurate with qualifications & experience.

We also have a location based compensation structure; there may be a different range for candidates in this and other locations

At Zoom, we offer a window of at least 5 days for you to apply because we believe in giving you every opportunity. Below is the potential closing date, just in case you want to mark it on your calendar. We look forward to receiving your application!

Anticipated Position Close Date:

01/22/26

Ways of WorkingOur structured hybrid approach is centered around our offices and remote work environments. The work style of each role, Hybrid, Remote, or In-Person is indicated in the job description/posting.

BenefitsAs part of our award-winning workplace culture and commitment to delivering happiness, our benefits program offers a variety of perks, benefits, and options to help employees maintain their physical, mental, emotional, and financial health; support work-life balance; and contribute to their community in meaningful ways. Click Learn (https://careers.zoom.us/benefits) for more information.

About UsZoomies help people stay connected so they can get more done together. We set out to build the best collaboration platform for the enterprise, and today help people communicate better with products like Zoom Contact Center, Zoom Phone, Zoom Events, Zoom Apps, Zoom Rooms, and Zoom Webinars.We’re problem-solvers, working at a fast pace to design solutions with our customers and users in mind. Find room to grow with opportunities to stretch your skills and advance your career in a collaborative, growth-focused environment.

Our Commitment​

At Zoom, we believe great work happens when people feel supported and empowered. We’re committed to fair hiring practices that ensure every candidate is evaluated based on skills, experience, and potential. If you require an accommodation during the hiring process, let us know—we’re here to support you at every step.

If you need assistance navigating the interview process due to a medical disability, please submit an Accommodations Request Form (https://form.asana.com/?k=OIuqpO5Tv9XQTWp1bNYd8w&d=1127274756253361) and someone from our team will reach out soon. This form is solely for applicants who require an accommodation due to a qualifying medical disability. Non-accommodation-related requests, such as application follow-ups or technical issues, will not be addressed.

We believe that the unique contributions of all Zoomies is the driver of our success. To make sure that our products and culture continue to incorporate everyone's perspectives and experience we never discriminate on the basis of race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status. Zoom is proud to be an equal opportunity workplace and is an affirmative action employer. All your information will be kept confidential according to EEO guidelines