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Customer Service Technician II-Full time
- Access Dubuque (Dubuque, IA)
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Customer Service Technician II-Full time-Dubuque
MercyOne
1 Positions
ID: TRHEUS00641090MERCYO
Posted On 01/15/2026
Job Overview
Employment Type:
Full time
Shift:
Description:
Join the MercyOne Family! We are looking to hire a Customer Service Technician II
At MercyOne, health care is more than just a doctor’s visit or a place to go when you’re in need of medical attention. Our Mission is based on improving the health of our communities – that means not only when you are sick but keeping you well.
MercyOne Dubuque is the leading hospital in the tri-states, offering the only comprehensive cardiology center and Level II regional neonatal intensive care unit in the area as well as the newly constructed MercyOne Dubuque Cancer Center. Other services include a trauma center, a CARF-accredited inpatient rehabilitation unit, orthopedics, retail pharmacies, palliative care and a wide range of outpatient and community services. MercyOne operates two hospital-based skilled nursing units and a 40-bed nursing home.
In recognition of the strength of its nursing service and the overall quality of patient care, MercyOne Dubuque has been designated a Magnet hospital four consecutive times – the nation’s most prestigious award for nursing excellence.
Performs duties related to delivery, set-up, installation and/or fitting of home medical equipment (HME). Ensures equipment is appropriate and safe for home use by the client/caregiver and instructs client/caregiver on use of equipment following manufacturer’s guidelines, regulatory standards, and home medical equipment policy/procedure. Assures that the proper documentation is obtained from the client and paperwork is completed in a timely and accurate manner. Must demonstrate the characteristics of excellence in customer service to positively promote MercyOne to all customers.
Schedule:
+ Listschedule requirements, hours,weekendand holiday requirements.
General Requirements:
+ Effective written and verbal communication skills. Good interpersonal skills. Able to work independently with limited supervision and exercise good decision-making skills.
+ Ability to work with a diverse population of all age groups and in settings that may be less than desirable to the employee.
+ Able to organize, prioritize and function in a fast-paced environment and adapt to changes while maintaining efficiency and composure. Completes work in a timely and accurate manner
Education:
+ High school diploma or equivalent.
+ Current operator’s license with a good driving record.
+ Knowledge or background in home medical equipment preferred.
Colleagues of MercyOne Health System enjoy competitive compensation with a full benefits package and opportunity for growth throughout the system!
Visit MercyOne Careers (https://www.mercyone.org/careers/) to learn more about the benefits, culture, and career development opportunities available to you at MercyOne Health System circle of care.
Our Commitment
Rooted in our Mission and Core Values, we honor the dignity of every person and recognize the unique perspectives, experiences, and talents each colleague brings. By finding common ground and embracing our differences, we grow stronger together and deliver more compassionate, person-centered care. We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other status protected by federal, state, or local law.
Primary Contact
1758561232924
Amber Heppner
Talent Acquisition Partner ,
Phone
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Fax
Email
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Job Details
Categories
Clerical/Office Administration
Health Care
Location
Dubuque, IA
Job Type
Employee
Full/Part
Full Time
Qualifications
Education
High School/GED
Company ID
1154
Job REQ #
TRHEUS00641090MERCYONEENUS
\# Positions
1
Start Date
20260115
End Date
20260215
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MercyOne
About the Company
MercyOne Dubuque/Dyersville Medical Center is a not-for-profit Catholic hospital serving the tri-state area of Iowa, Illinois and Wisconsin since 1879. MercyOne — Dubuque has 263 beds while MercyOne — Dyersville is a critical access hospital with 25 beds and a 40-bed nursing home.
MercyOne offers a full range of acute care services, including invasive cardiology and open-heart surgery, Level II trauma center, Level II regional neonatal intensive care unit, general and orthopedic surgery, psychiatric services and inpatient physical rehabilitation. MercyOne also operates two hospital-based skilled nursing units, extensive outpatient rehabilitation services, home health care, retail pharmacy and a wide range of outpatient, community and business services. MercyOne' 1,500 full- and part-time employees and medical staff of 230 care for more than 56,000 inpatients and outpatients each year.
The hospital is accredited by The Joint Commission and achieved Magnet designation, the gold standard of patient care, in 2004 and was redesignated a Magnet hospital for the fourth time in 2019.
MercyOne Dubuque/Dyersville Medical Center is a ministry organization of Trinity Health based in Novi, Michigan. MercyOne is an organization that values and encourages diversity. To learn more about MercyOne and opportunities for employment, please see the postings listed on this site or visit our website mercyone.org.
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