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Hotel Front Desk

Q Casino + Resort

1 Positions

ID: d7a23ebf9ae23910e1e4

Posted On 01/16/2026

Job Overview

Q CASINO + RESORT

THE KEY HOTEL

HILTON GARDEN INN DUBUQUE

Hotel Front Desk Associate

POSITION SUMMARY

The Hotel Front Desk Associate is responsible for welcoming guests, managing check-in and checkout processes, and providing exceptional service throughout their stay. This dual-brand role supports both The Key Hotel and Hilton Garden Inn Dubuque, with shifts possible at either location. The associate ensures smooth front desk operations, maintains lobby cleanliness, and assists guests with inquiries, directions, and hotel services.

HOURS OF WORK

+ Shift start time varies: 12:00 PM - 8:00 PM or 2:00 PM - 10:00 PM

DUTIES AND RESPONSIBILITIES

+ Efficiently manages front desk operations, ensuring quick check-in and checkout.

+ Warmly and professionally welcomes guests.

+ Directs guests to appropriate staff for assistance with food, laundry, concierge, or housekeeping.

+ Handles guest requests with professionalism and courtesy.

+ Ensures prompt delivery of final bills.

+ Keeps lobby and shared areas neat and orderly.

+ Maintains knowledge of hotel policies, room rates, discounts, and local events.

+ Provides information about local attractions and hotel offerings.

+ Operates and maintains laundry equipment including washers, dryers, and iron press.

+ Washes, dries, folds, and sorts hotel linens.

+ Stocks laundry closets and carts.

+ Maintains daily laundry records and inventory of supplies.

+ Responds professionally to guest complaints.

+ Performs other related duties as assigned.

REQUIRED SKILLS AND ABILITIES

+ Excellent verbal and written communication.

+ Strong interpersonal and customer service skills, including handling difficult patrons.

+ Organizational skills and attention to detail.

+ Familiarity with the local area and ability to provide directions.

+ Proficiency with Microsoft Office Suite.

+ Experience using laundry detergents and equipment.

+ Ability to work long hours and weekends.

+ Quick decision-making and problem-solving.

+ Team collaboration and high attention to detail.

EDUCATION AND EXPERIENCE

+ High school diploma or equivalent required.

+ Legally authorized to work in the U.S.

+ Basic English literacy required.

+ Customer service experience preferred but not required.

PHYSICAL REQUIREMENTS

+ Prolonged periods of standing at front desk and sitting at a desk and working on a computer.

+ Must be able to lift up to 15 pounds at times.

WORKING ENVIRONMENT AND CONDITIONS

+ Fast-paced hospitality setting with frequent guest interactions.

+ Indoor environment with moderate noise levels from lobby activity and guest traffic.

+ Exposure to busy periods during check-in/check-out times, weekends, and special events.

+ Requires flexibility to work various shifts, including evenings, weekends, and holidays.

EQUIPMENT AND TOOLS

+ Front desk computer systems and reservation software.

+ Telephone and multi-line communication systems.

+ Credit card processing terminals and cash handling tools.

+ Printers, copiers, and basic office supplies.

+ Maps, brochures, and guest information materials.

Primary Contact

305175

Elizabeth Goedken

Human Resources Generalist, Human Resources

563-585-2955

Phone

Phone

Phone

563-582-0139

Fax

[email protected]

Email

True

True

True

Job Details

Categories

Casino

Location

Dubuque, IA

Job Type

Employee

Full/Part

Full Time

Pay/Salary

$15.25

Company ID

1202

Job REQ #

d7a23ebf9ae23910e1e47ea7dffccbd7

\# Positions

1

Start Date

20260116

End Date

20260215

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Q Casino + Resort

About the Company

**Are you excited to be a part of a dynamic environment where entertainment thrives and innovation abounds?** Join us at Q Casino + Resort and play a pivotal role in our exciting transformation!

Q Casino is undergoing a thrilling evolution, poised to become the ultimate destination for **gaming, live performances, and culinary excellence.** As a member of our team, you'll be at the forefront of our operations, ensuring the legacy of our roots while embracing the exciting changes ahead.

Working within a vibrant hub of entertainment and hospitality, you'll be part of a team dedicated to maintaining the integrity of our operations. Against the picturesque backdrop of the Mississippi River, you'll guide our functions through a period of significant growth and investment. **With over $100 million earmarked for property enhancements** , including a remodeled casino, a brand-new family entertainment zone, expanded banquet space, the luxurious Hilton Tapestry Hotel featuring a rooftop restaurant and bar, an outdoor amphitheater, alongside existing venues like ImOn Arena, Hilton Garden Inn, and Houlihan's Restaurant.

Your contribution will be instrumental in driving efficiencies and ensuring our continued success as a premier destination for locals and visitors alike. **Join us in this electrifying realm of entertainment and take your career to new heights. Apply now to be a part of our team at Q Casino + Resort!**