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Summary Marine Corps Community Services (MCCS) is looking for the best and brightest to join our Team! MCCS is a comprehensive program that supports and enhances the quality of life for Marines, their families, and others in the Marine Corps Community. We offer a team oriented environment comprised of military personnel, civilian employees, contractors and volunteers who keep the organization functioning smoothly and effectively. Responsibilities Under the direction of the Assistant Lodging Manager, responsible for the efficient operation of assigned areas within the Mokapu Recreational Lodging Housekeeping Department. Supervises employees to include training, assigning and distributing work, coaching, counseling, tutoring, and mentoring employees; approving and disapproving leave, recommending and completing personnel actions, completing performance reviews and prevention of sexual harassment. Must be alert to drug and alcohol abuse and take appropriate action. Assist in maintaining records and files. Inspects areas for compliance of fire, security and safety regulations and corrects discrepancies. Conducts room inspections as well as weekly inspections of the immediate areas for cleanliness, maintenance and accountability of furnishings. Establishes stock levels and requests for appropriate equipment and supply orders. Reviews daily occupancy of guest rooms and coordinates with the Assistant Lodging Manager of Mokapu Recreational Lodging to accurately plan for peak periods and rescheduling of staff to meet workload requirements. Prepares and certifies PeopleSoft timecards for accuracy. Responsible for daily administrative work associated with the operation to include the preparation and submission of purchasing and operational records. Maintains excellent customer service relations. Conducts weekly staff meetings to ensure information sharing is maintained. Advises employees of available safety regulations, instructions, materials and equipment. Promptly reports workplace accidents to the Assistant Manager. Ensures safety training is provided to employees. Complies with OSHA standards and takes action to correct unsafe or unhealthy working conditions. Ensures minimal loss of duty by complying with ¿Return To Work¿ program initiatives, and following up on employee well-being. Provides World Class Customer Service with an emphasis on courtesy. Assists customers and communicates positively in a friendly manner. Acknowledges customers, smiles and makes eye contact. Asks questions to determine, verify and solve problems. Checks for satisfaction on the quality of service and accommodations. Takes action to solve problems quickly. Alerts the higher level supervisor or proper point of contact for help when problems arise. Adheres to established standards of actively supporting the principles of the EEO program and preventions of sexual harassment. Operates a government issued vehicle. Performs other related duties as assigned. Requirements Conditions of Employment See Duties and Qualifications EVALUATIONS: Qualifications Must have a minimum of three years¿ experience in a customer service atmosphere with the ability to provide and maintain effective working relationship with subordinate employees, higher-level officials and others. Experience in hospitality environment is highly desired. Must be proficient in Microsoft Office products and services. Must be able to exercise tact, communicate orally and in writing and function effectively under stress. Must be able to apply hotel methods and hotel purchasing and budget preparation. Must have a valid Driver¿s License. This is a mixed position where the incumbent must be able to lift and carry objects up to 25lbs independently and objects over 25lbs with assistance. Education Additional Information GENERAL INFORMATION: Applicants are assured of equal consideration regardless of race, age, color, religion, national origin, sex, GINA, political affiliation, membership or non-membership in an employee organization, marital status, physical handicap which has no bearing on the ability to perform the duties of the position. This agency provides reasonable accommodations to applicants with disabilities. If you need a reasonable accommodation for any part of the application and hiring process, please notify the agency. The decision on granting reasonable accommodation will be on a case-by-case basis. It is Department of Navy (DON) policy to provide a workplace free of discrimination and retaliation. The DON No Fear Act policy link is provided for your review: https://www.donhr.navy.mil/NoFearAct.asp. As part of the employment process, Human Resources Division may obtain a Criminal Record Check and/or an Investigative Consumer Report. Employment is contingent upon the successful completion of a National Agency Check and Inquiries (NACI). For all positions requiring access to firearms or ammunition, the Federal Government is prohibited from employing individuals in these positions who have ever been convicted of a misdemeanor crime of domestic violence, or a felony crime of domestic violence adjudged on or after 27 November 2002. Selectees for such positions must submit a completed DD Form 2760, Qualification to Possess Firearms or Ammunition, before a final job offer can be made. Direct Deposit of total NET pay is mandatory as a condition of employment for all appointments to positions within MCCS. Required Documents: *Education/certification certificate(s), if applicable. *If prior military, DD214 Member Copy This activity is a Drug-free workplace. The use of illegal drugs by NAF employees, whether on or off duty, cannot and will not be tolerated. Federal employees have a right to a safe and secure workplace, and Marines, sailors, and their family members have a right to a reliable and productive Federal workforce. Involuntarily separated members of the armed forces and eligible family members applying through the Transition Assistance Program must submit a written request/statement (may be obtained from the MCCS Human Resources Office) and present ID card with "TA" stamped in red on front of card. INDIVIDUALS SELECTED FROM THIS ANNOUNCEMENT MAY BE CHANGED TO PART-TIME OR FULL-TIME AT MANAGEMENT'S DISCRETION WITHOUT FURTHER COMPETITION. ALL ONLINE APPLICATIONS MUST BE RECEIVED BY 1159PM EASTERN TIME (ET) ON THE CLOSING DATE LISTED IN THE JOB POSTING.