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ONSITE Patient Access Manager - Dubuque

MercyOne

1 Positions

ID: TRHEUS00632447EXTERN

Posted On 01/16/2026

Job Overview

Employment Type:

Full time

Shift:

Day Shift

Description:

Accountable for leading, guiding & directing the functional responsibilities within an area of assignment. Enable

ministry-level or enterprise-wide functional strategy to address internal or external business & regulatory issues.

Provide functional expertise & ensure fulfillment of performance & service standards. Responsible for consistent

operating performance & achieving financial goals. Identifies, defines & solves complex problems that impact the

management & direction of the business. Collaborates with Services Areas, Regions & Health Ministries to ensure

consistency & integration of strategy & operations while maintaining awareness of new industry developments &

standards. Provides decision support, operations & / or optimization leadership focus.

Note: “patients” refers to patients, clients, residents, participants, customers, members

ESSENTIAL FUNCTIONS

**Our Trinity Health Culture:** Knows, understands, incorporates & demonstrates our Trinity Health Mission, Values, Vision, Actions & Promise in behaviors, practices & decisions.

**Leadership:** Providing advice, guidance & leadership to RHM & Region leaders in developing strategies & in the achievement of performance goals. Enable Collaboration across & within service area, RHM & Regions to ensure consistency & integration of strategy & operations

**Direction & Growth:** Providing advice, guidance & leadership to service area, functional area, RHM & Regions. Leading standardization / systemness & optimization of policy, process, methodology, establishing a national community of practice. Oversee Vendor / Contract Labor Management including centralizing strategy & optimizing spend.

**Strategic Support & Accountability:** Collaborates in system-wide strategy development & deployment of functional area priorities & initiatives. Responsible for supporting regional efforts to comply with functional area priorities. Accountable for the selection, evaluation & overall success of the functional leadership teams. Organization-wide focal point for establishing functional strategies & governance over financials & staffing. Accountable for communication between service area functional area, RHM & Region leaders.

**Operational Delivery:** Responsible for measuring & reporting KPIs / metrics &value delivery. Providing advice, guidance & leadership for the colleague life cycle. **Maintains a Working Knowledge:** Of applicable federal, state & local laws / regulations, Trinity Health Integrity & Compliance Program & Code of Conduct, as well as other policies, procedures & guidelines in order to ensure adherence in a manner that reflects honest, ethical & professional behavior & safe work practices.

Our Commitment

Rooted in our Mission and Core Values, we honor the dignity of every person and recognize the unique perspectives, experiences, and talents each colleague brings. By finding common ground and embracing our differences, we grow stronger together and deliver more compassionate, person-centered care. We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other status protected by federal, state, or local law.

Primary Contact

1758561232924

Amber Heppner

Talent Acquisition Partner ,

Phone

Phone

Phone

Fax

[email protected]

Email

True

True

True

Job Details

Categories

Health Care

Location

Dubuque, IA

Job Type

Employee

Full/Part

Full Time

Company ID

1154

Job REQ #

TRHEUS00632447EXTERNALENUS

\# Positions

1

Start Date

20260116

End Date

20260215

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MercyOne

About the Company

MercyOne Dubuque/Dyersville Medical Center is a not-for-profit Catholic hospital serving the tri-state area of Iowa, Illinois and Wisconsin since 1879. MercyOne — Dubuque has 263 beds while MercyOne — Dyersville is a critical access hospital with 25 beds and a 40-bed nursing home.

MercyOne offers a full range of acute care services, including invasive cardiology and open-heart surgery, Level II trauma center, Level II regional neonatal intensive care unit, general and orthopedic surgery, psychiatric services and inpatient physical rehabilitation. MercyOne also operates two hospital-based skilled nursing units, extensive outpatient rehabilitation services, home health care, retail pharmacy and a wide range of outpatient, community and business services. MercyOne' 1,500 full- and part-time employees and medical staff of 230 care for more than 56,000 inpatients and outpatients each year.

The hospital is accredited by The Joint Commission and achieved Magnet designation, the gold standard of patient care, in 2004 and was redesignated a Magnet hospital for the fourth time in 2019.

MercyOne Dubuque/Dyersville Medical Center is a ministry organization of Trinity Health based in Novi, Michigan. MercyOne is an organization that values and encourages diversity. To learn more about MercyOne and opportunities for employment, please see the postings listed on this site or visit our website mercyone.org.