• Senior Servicing Operations Specialist

    Citizens (Medford, MA)


    Description

    Servicing Operations Specialist – Retirement Accounts

     

    Location & Schedule

     

    Medford, MA – Hybrid (4 days in office, 1 day remote)

     

    Monday–Friday, 8:00 AM–5:00 PM ET | 40 hours/week | Overtime available as needed

    Compensation

    *Pay Range: $21.96 – $25.96 per hour

     

    About the Role

     

    The Servicing Operations Specialist supports customers and branch colleagues with Retirement Account inquiries, including account setup, withdrawals, contributions, transfers, and general account information. You will provide service via phone and chat, using strong listening and problem-solving skills to resolve issues with accuracy and empathy.

    Why You'll Love This Role

    • Comprehensive training and coaching

    • Clear career paths and cross-functional mobility

    • Supportive, collaborative team environment

    • Hybrid schedule

    • Competitive benefits including medical, dental, vision, retirement, parental leave, wellness programs, tuition assistance, and more

    What You'll Do

    • Assist customers and colleagues via phone and chat

    • Process transactions including contributions, withdrawals, transfers, and updates

    • Troubleshoot and resolve issues within service level agreements

    • Maintain accurate documentation in compliance with regulations

    • Partner with Legal, OOC, and Branch Ops to resolve issues

    • Meet daily performance expectations with accuracy and attention to detail

    • Adapt to changing priorities and support special projects

    What You Bring

    • 1+ year of work experience (banking or customer service preferred)

    • Strong customer service orientation

    • Excellent communication skills

    • Strong listening and problem-solving abilities

    • Ability to multitask and manage priorities

    • Positive, coachable attitude

    • Basic MS Office skills (Outlook, Excel, Word)

    Education

    High School diploma or equivalent required; Associate degree preferred

     

    Work Environment

     

    Fast-paced, deadline-driven environment with training, support, and opportunities to contribute for continuous improvement.

     

    *The pay range for this position is $21.96 - $25.96 per hour. Actual pay is based on various factors including but not limited to the work location, and relevant skills and experience. We offer competitive pay, comprehensive medical, dental and vision coverage, retirement benefits, maternity/paternity leave, flexible work arrangements, education reimbursement, wellness programs and more. Note, Citizens’ paid time off policy exceeds the mandatory, paid sick or paid time-away policy of every local and state jurisdiction in the United States. For an overview of our benefits, visit https://jobs.citizensbank.com/benefits

     

    Some job boards have started using jobseeker-reported data to estimate salary ranges for roles. If you apply and qualify for this role, a recruiter will discuss accurate pay guidance.

     

    Equal Employment Opportunity

     

    Citizens, its parent, subsidiaries, and related companies (Citizens) provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to age, ancestry, color, citizenship, physical or mental disability, perceived disability or history or record of a disability, ethnicity, gender, gender identity or expression, genetic information, genetic characteristic, marital or domestic partner status, victim of domestic violence, family status/parenthood, medical condition, military or veteran status, national origin, pregnancy/childbirth/lactation, colleague’s or a dependent’s reproductive health decision making, race, religion, sex, sexual orientation, or any other category protected by federal, state and/or local laws. At Citizens, we are committed to fostering an inclusive culture that enables all colleagues to bring their best selves to work every day and everyone is expected to be treated with respect and professionalism. Employment decisions are based solely on merit, qualifications, performance and capability.

    Why Work for Us

    At Citizens, you'll find a customer-centric culture built around helping our customers and giving back to our local communities. When you join our team, you are part of a supportive and collaborative workforce, with access to training and tools to accelerate your potential and maximize your career growth

     

    Background Check

     

    Any offer of employment is conditioned upon the candidate successfully passing a background check, which may include initial credit, motor vehicle record, public record, prior employment verification, and criminal background checks. Results of the background check are individually reviewed based upon legal requirements imposed by our regulators and with consideration of the nature and gravity of the background history and the job offered. Any offer of employment will include further information.