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Are you a driven, customer-obsessed sales professional ready to ignite your earning potential?

Lighting New York is seeking an elite sales person, which we call a Lighting Expert, to join our fast-paced, high-growth team. This is a dynamic, fully commissioned role where your income directly reflects your ability to deliver WOW-level customer service and close sales across phone, email, and chat. If you thrive on the flexibility of a schedule that includes evenings and weekends—the times our customers need us most—and see every inquiry as an opportunity to build a long-term, lucrative client relationship, then step into a role where your passion for sales and expertise in lighting will shape our success and accelerate your financial future.

Position Overview:

The Lighting Expert role is a dynamic sales position focused on delivering exceptional, WOW-level customer service across all communication channels, including phone, email, and chat. This position plays a key role in supporting customers with product information, order processing, and post-sale assistance while contributing to the overall growth and success of Lighting New York. This position requires a unique schedule, with some evening, and weekend shifts as part of the regular schedule to meet business needs. Consistent availability during these times is required.

Key Responsibilities:

+ Respond to customer inquiries via phone, email, and live chat regarding products, orders, and returns.

+ Provide accurate quotes and assist with customer satisfaction-related inquiries.

+ Process customer payments using credit cards, store credits, and in some cases, checks, money orders, or wire transfers.

+ Proactively follow up with customers on outstanding quotes and potential sales opportunities to maximize conversion.

+ Collaborate with vendors to resolve order discrepancies and ensure seamless order processing.

+ Perform administrative tasks including responding to general emails, generating reports, and supporting internal teams.

+ Research and communicate effectively with customers, vendors, and internal stakeholders to resolve issues.

+ Continuously evaluate and suggest process improvements that enhance the customer experience.

+ Maintain awareness of current promotions, competitive products, and key product features.

+ Attend ongoing product knowledge and continuous learning training sessions.

+ Maintain a positive, professional, and enthusiastic tone in all customer interactions.

Competencies & Skills:

+ Strong communication and interpersonal skills

+ Exceptional customer focus and client relationship management

+ Excellent organizational and time management skills

+ Ability to multitask across phone, email, and chat platforms

+ Analytical thinking and problem-solving capabilities

+ Basic product knowledge and a willingness to learn continuously

+ Self-motivated with the ability to work independently and follow directions with minimal oversight

Work Environment:

This is a fully remote position that requires a unique schedule, with some evening, weekend, and holiday shifts as part of the regular schedule to meet business needs. Consistent availability during these times is expected.

Compensation:

Full Commission based on your sales. Current team members consistently earn between $50,000 - $150,000+ per year. We also offer Health, Dental, and Vision insurance, Paid Time Off, and a retirement savings program with match.

Position Structure:

This is a full-time position, requiring a minimum of 40 hours per week on a consistent schedule.