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**Req ID:** 353999

NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.

We are currently seeking a Public Cloud Billing Subject Matter Expert (SME) to join our team in Austin, Texas (US-TX), United States (US).

Overview

The Billing Subject Matter Expert (SME) plays a crucial role in overseeing invoicing, chargeback, and financial management processes for IT services, with a particular focus on public cloud and shared technology environments. This position is responsible for ensuring that invoicing is conducted accurately, promptly, and transparently. The SME supports the resolution of billing disputes and provides essential financial insights to both internal stakeholders and external customers.

Key Responsibilities

IT Financial Management (ITFM), Billing, and Chargeback

+ Lead the implementation and ongoing support of ITFM billing and chargeback processes for public cloud services.

+ Compile, validate, and reconcile resource unit (RU) and usage data using approved tools and methodologies.

+ Identify and resolve data feed issues, apply approved rates, and aggregate charges to ensure accurate invoicing.

+ Maintain account code tables to support accurate billing, tracking, and reporting.

+ Ensure billed charges are traceable by service, product, and component through standardized tagging.

+ Coordinate with internal and external stakeholders to review preliminary monthly charges and RU volumes.

+ Present, validate, and finalize monthly invoices and supporting documentation using designated billing tools.

+ Provide documented variance explanations for changes in RU costs and volumes in accordance with established thresholds and reporting requirements.

Dispute Resolution, Adjustments, and Service Credits

+ Research, analyze, and resolve billing and invoice disputes in a timely manner.

+ Process prior period adjustments (PPAs) and calculate interest where applicable.

+ Respond to service credit requests and process credits in accordance with service level agreements (SLAs).

+ Monitor and resolve ServiceNow requests within defined SLA timelines.

Reporting and Forecasting

+ Prepare historical and forecasted utilization and cost reporting, including rolling 18‑month forecasts.

+ Update forecasts based on technology changes, capacity planning, and service decommissioning.

+ Prepare and present customer‑facing budget reports to support annual operating budgets and biennial Legislative Appropriations Requests (LAR).

Minimum Qualifications

+ **5+ years of experience** in IT financial management, billing, and chargeback processes within large‑scale cloud or hyperscaler environments.

+ **5+ years of experience** with cloud billing, resource unit tracking, and financial tools or systems (e.g., ITFM platforms, ServiceNow).

+ Demonstrated experience navigating and resolving complex billing disputes and implementing process improvements.

Preferred Qualifications

+ Strong analytical skills, including variance analysis, forecasting, and financial reporting.

+ Experience supporting public sector or shared services environments.

+ Ability to manage large datasets and prepare detailed reports for audit and compliance reviews.

+ Experience supporting budget planning, legislative appropriations, and multi‑year financial forecasting.

+ Strong written and verbal communication skills with the ability to partner effectively with technical and non‑technical stakeholders.

Work Location

This is a **hybrid position** with occasional client‑site work required. **Local to Austin, TX preferred.**

Equal Employment Opportunity Statement

NTT DATA is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other protected characteristic.

\#INDPUBLIC

About NTT DATA

NTT DATA is a $30 billion business and technology services leader, serving 75% of the Fortune Global 100. We are committed to accelerating client success and positively impacting society through responsible innovation. We are one of the world's leading AI and digital infrastructure providers, with unmatched capabilities in enterprise-scale AI, cloud, security, connectivity, data centers and application services. our consulting and Industry solutions help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have experts in more than 50 countries. We also offer clients access to a robust ecosystem of innovation centers as well as established and start-up partners. NTT DATA is a part of NTT Group, which invests over $3 billion each year in R&D.

Whenever possible, we hire locally to NTT DATA offices or client sites. This ensures we can provide timely and effective support tailored to each client’s needs. While many positions offer remote or hybrid work options, these arrangements are subject to change based on client requirements. For employees near an NTT DATA office or client site, in-office attendance may be required for meetings or events, depending on business needs. At NTT DATA, we are committed to staying flexible and meeting the evolving needs of both our clients and employees. NTT DATA recruiters will never ask for payment or banking information and will only use @nttdata.com and @talent.nttdataservices.com email addresses. If you are requested to provide payment or disclose banking information, please submit a contact us form, https://us.nttdata.com/en/contact-us .

_NTT DATA endeavors to make_** **_https://us.nttdata.com_** **_accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact us at_** **_https://us.nttdata.com/en/contact-us_** **_._** **_This contact information is for accommodation requests only and cannot be used to inquire about the status of applications. NTT DATA is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. For our EEO Policy Statement, please click here (http://us.nttdata.com/en/compliance#eeos) . If you'd like more information on your EEO rights under the law, please click here (http://us.nttdata.com/en/compliance#know-your-rights) . For Pay Transparency information, please click here (http://us.nttdata.com/en/compliance#ppnp) ._