• Patient Registration Rep

    Dignity Health (San Bernardino, CA)


    Job Summary and Responsibilities

     

    As a Patient Registration Representative, you will ensure a positive patient experience during registration, employing excellent customer service.

     

    Every day you will identify patients, collect accurate demographics, verify insurance, determine/collect financial liability, and explain hospital policies and patient rights to families.

     

    To be successful, you will demonstrate exceptional customer service, meticulous attention to detail in data/insurance, and strong communication, crucial for patient satisfaction and reimbursement.

     

    + Maintains up-to-date knowledge of specific registration requirements for all areas, including but not limited to: Main Admitting, OP Registration, ED Registration, Maternity, and Rehabilitation units.

    + Ensures complete, accurate and timely entry of demographic information into the ADT system at the time of registration.

    + Properly identifies the patient to ensure medical record numbers are not duplicated.

    + Responsible for reviewing assigned accounts to ensure accuracy and required documentation is obtained and complete.

    + Meet CMS billing requirements for the completion of the MSP, issuance of the Important Message from Medicare, issuance of the Observation Notice, and other requirements, as applicable and documenting completion within the hospital's information system for regulatory compliance and audit purposes.

    + Collects and enters required data into the ADT system with emphasis on accuracy of demographic and financial information in order to ensure appropriate reimbursement.

    Job Requirements

    Required

    + High School Graduate or GED

    + A minimum 1 year of experience working in a hospital Patient Registration department, physician office setting, healthcare insurance company, revenue cycle vendor, and/or other revenue cycle related roles.

    + Experience in requesting and processing financial payments.

     

    Where You'll Work

     

    Founded in 1910, Dignity Health - Community Hospital of San Bernardino is a 347-bed, acute care, nonprofit, community hospital located in San Bernardino, California. Known for its programs in maternity care and pediatrics, behavioral health and long-term subacute care for adults and children, the hospital also includes inpatient and outpatient surgery. The hospital shares a legacy of humankindness with Dignity Health, one of the nation’s five largest health care systems. Visit here (https://www.dignityhealth.org/socal/locations/san-bernardino) https://www.dignityhealth.org/socal/locations/san-bernardino for more information.

     

    One Community. One Mission. One California (https://youtu.be/RrPuiSnALJY?si=pvQgPZ6ZWZM60TPV)

    Pay Range

    $24.00 - $29.90 /hour

     

    We are an equal opportunity/affirmative action employer.