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Client Service Representative

Be the welcoming heart of our hospital

We’re looking for an experienced **Client Service Representative (CSR)** who loves people, pets, and creating exceptional experiences to join our team.

At **VCA Animal Hospitals** , our mission isn’t just words on a wall:

Your pet’s health is our top priority, and excellent service is our goal.

Every interaction matters, and we strive to exceed expectations at every visit.

If you’re a friendly, organized, detail-oriented professional who thrives in a fast-paced environment and takes pride in delivering outstanding customer service, this could be the perfect role for you.

Why You’ll Love This Role

As a **Client Service Representative** , you are the first impression and the lasting connection for our clients. You help build trust, comfort anxious pet parents, and keep our hospital running smoothly. Simply put—you are essential to everything we do.

In this role, you will:

+ Greet clients and pets with warmth and professionalism, setting a welcoming tone from the moment they arrive

+ Answer phones, schedule and confirm appointments, and help guide clients through their visit

+ Make outbound calls for follow-ups and connect with prospective clients

+ Clearly present and explain services and fees while processing payments

+ Assist clients with products, prescriptions, and services that support their pets’ care

+ Educate pet owners on general pet care topics such as flea & tick prevention, heartworm prevention, and basic husbandry

+ Maintain accurate medical records, charts, and correspondence

+ Help keep our hospital clean, organized, and comfortable for clients, patients, and staff

What We Offer

We value our team members and are proud to offer:

+ **Competitive compensation**

+ **Medical and dental benefits** for eligible employees

+ **Generous personal pet care discounts**

+ A supportive team environment where your role truly matters

+ Opportunities to grow within the VCA network

If you’re ready to be part of a team that genuinely cares—for pets, clients, and each other—we’d love to meet you.

Equal Opportunity Employer

VCA Animal Hospitals is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other characteristic protected by federal, state, or local laws.

If you are a current associate, you will need to apply through our internal career site. Please log into Workday and click on the Jobs Hub app or search for Browse Jobs.

Benefits: We offer competitive compensation along with a comprehensive benefits package, including medical, dental, vision and paid vacation/sick days, 401(k), generous employee pet discounts and more!

The information in this position description indicates the general nature and level of work to be performed. It is not designed to be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of associates assigned to this job. Management reserves the right to revise the job description or require that other tasks be performed when the circumstances of the job change (for example, emergencies, change in personnel, workload, or technical development)

We are proud to be an Equal Opportunity Employer - Veterans / Disabled. For a complete EEO statement please see our career page at vcacareers.com