• Foreign Trade Zone Supervisor

    Expeditors (El Paso, TX)


    •We’re not in the shipping business; we’re in the information business” -Peter Rose, Expeditors Founder

     

    Global supply chain management is what we do, but at the heart of Expeditors you will find professionalism, leadership, and a friendly environment, all of which foster an innovative, customer service-based approach to logistics.

     

    + 19,000 trained professionals

    + 300+ locations worldwide

    + Fortune 500

    + Globally unified systems

     

    As a FTZ Supervisor, you will be responsible for supervising the day-to-day FTZ Operations and staff. Support transition and retention of customers.

     

    Major Duties and Responsibilities

     

    + Utilize dashboards, reports and desk checks to ensure timeliness of file logging, entry/admission/withdrawal filing and billing.

    + Ensure the team's activities are in compliance with the regulations of local Customs laws and Partner Government Agencies (PGA)

    + Ensure the team is compliant with the Process Standards and works within the SOP requirements of the client(s)

    + Ensure the team operates in accordance with the policies and procedures of Expeditors

    + Ensure our clients are receiving an exceptional level of customer service

    + Manage team dashboards and productivity. Also, join conference calls and/or pilot programs as designated by management

    + Assist team members with problem solving and customer service

    + Perform entry/admission/withdrawal audits and implement corrective actions

    + Ability to perform all of the functions performed by FTZ CSRs including but not limited to processing entries/admissions/withdrawals, meeting KPI's, working with Customs & PGA's, etc.

    + Ensure all team members are cross trained and that each client has a primary and backup CSRs are assigned.

    + Create SOPs and transitioning new clients within the team

    + Periodically review existing SOPs for accuracy and update or send to agent to update as necessary

    + Ensure all team members are following Expeditors' credit and OCL process.

    + Review rate schedules for accuracy

    + Ensure all files are billed timely, accurately and accounting discrepancies are resolved

    + Ensure proper usage of GL codes

    + Monitor overtime

    + Review profitability and productivity - with a goal of eliminating waste

    + Keep team's morale at a high level and maintain a low level of unplanned turnover

    + Train, Motivate, Challenge and Mentor other employees

    + Have routine team meetings with all members of your team to ensure everyone is aware of changes, updates to regulations, etc.

    + Prepare Annual Employee Reviews and 1 on 1s for members of your team.

    + Ensure all team members meet or exceed training requirements and deadlines

    + At least 3 years of Customs/FTZ Brokerage Experience with Expeditors' Internal System

    + At least 1-2 years of lead/supervisory experience

    + Well-rounded knowledge of the HTSUS

    + Well-rounded knowledge of the Title 19 of the Code of Federal Regulations

    + Well-rounded knowledge of the Foreign-Trade Zones Manual

    + Knowledge and experience with Participating Government Agencies

    + The ability to troubleshoot and solve problems quickly and effectively

    + Strong Management Skills

    + Must be able to commute to the Pullman/El Paso Facility

    + High School Degree or equivalent required

    + Must be legally authorized to work in the United States

    + Must have the ability to work overtime and/or weekends in support of the department needs

    + Fluent in English and Spanish, both written and verbal

    + Good computer skills (Word, Excel, and familiarity with PowerPoint)

    + Comfortable with numbers and basic mathematical skills

    + Familiarity with 10-key usage

    + Ability to multi-task and prioritize throughout the workday while remaining focused and organized

    + Demonstrated ability to be pro-active in thought and action

    + Strong organizational Skills

    + Analytical with a strong attention to detail

    + Effective interpersonal skills, including proven ability to listen, comprehend, effectively communicate clearly and concisely to obtain positive results

    + Ability to work independently and in a collaborative team environment

    + Willing to pitch in and help on last minute projects or assist team members

    + Excellent written, verbal, and interpersonal communication skills

    + Has a demonstrated strong work ethic, and reliability

    + Comfortable working in a professional business environment

    + Proven ability and desire to learn new software and technologies

    + Knowledge of Expeditors Internal System Preferred

    + Undergraduate Degree Preferred

    + Customs Brokerage License or Actively pursuing and taking the exam

    Expeditors offers excellent benefits:

    + Paid Vacation, Holiday, Sick Time

    + Health Plan: Medical

    + Life Insurance

    + Employee Stock Purchase Plan

    + Training and Personnel Development Program

    + Growth opportunities within the company