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Expeditors is a global logistics company headquartered in Seattle, Washington. A Fortune 500 company, Expeditors employs over 15,000 trained professionals in a worldwide network of over 250 locations across six continents. Expeditors satisfies the increasingly sophisticated needs of international trade through customized solutions and seamless, integrated information systems.

Cargo Signal, a wholly-owned subsidiary of Expeditors, offers global control and oversight of the location and condition of products moving through the supply chain. Through active, real-time monitoring using advanced cargo sensors, our team of security and logistics professionals keeps an eye on shipments in transit and takes steps to respond based on customer priorities.

A Cargo Signal Operations Lead is expected to be a highly regarded expert in Command Center Operations.  With a bias for action, dedication to continuous improvement, and a commitment to delivering exceptional customer service.

Operational Excellence & Quality Assurance

+ Proactive Monitoring & Escalation: Respond to alerts and provide expert support in critical escalations, ensuring timely and effective resolution. Serve as on‑call support for high‑severity incidents..

+ Quality Assurance: Regularly review Command Center monitoring activities and incident reports to identify root cause for errors and actionable insights and recommend corrective actions.

+ Training & Development: Assist in create training material and exercises to equip Command Center with the skills needed for effective alert response.

+ Process Optimization: Implement strategies to improve communication, situational awareness, decision-making, and teamwork within the monitoring operations.

Team Collaboration & Customer Focus

+ Cross-Functional Communication: Foster clear and consistent communication between monitoring operations and other departments, ensuring a unified, customer-centric approach.

+ Customer Expectation Alignment: Collaborate with Sales and Transition & Implementation teams to thoroughly understand and meet customer monitoring expectations.

+ Operational Knowledge Sharing: Train operations teams on specialized response protocols and keep them informed of program updates and changes.

+ Technology & Service Expertise: Maintain a deep understanding of Cargo Signal's hardware, software, and service offerings, providing valuable feedback for continuous improvement.

Process Development and Implementation

+ Scalable Process Design: Work with leadership to streamline monitoring workflows, identify inefficiencies, and implement scalable, efficient solutions.

+ Policy & Procedure Development: Work with leadership to implement monitoring policies, procedures, and best practices to optimize performance in a 24/7 environment.

+ Customer-Centric Process Implementation: Implement, review, and adjust processes to comprehensively address customer needs related to alert monitoring and emergency response.

+ SOP Management: Partner with Business Operations to review and refine customer-specific SOPs, ensuring clarity and accuracy. Create, validate, and maintain customer profiles, select appropriate alert rules within the Cargo Signal platform, and manage escalation contact lists.

Knowledge:

+ Must have strong understanding of logistics functions (Air, Ocean, Trucking, Distribution, Risk Management).

+ Expert knowledge of Expeditors systems and internal operations.

+ Understanding of security equipment used, such as: Cargo Signal platform, GPS trackers, and cellular networks.

+ Familiarity with emergency/ incident response protocols and processes.

+ Complete understanding of maps and global addresses and communication.

+ Three years of proven experience in logistics operations.

+ Two years of supply chain security experience.

Skills:

+ Effective interpersonal skills, including proven abilities to listen, comprehend, effectively communicate clearly and concisely to obtain positive results.

+ Strong organizational skills.

+ Good computer skills (Outlook, Excel, Word, PowerPoint, Zoom).

+ Fluent in English (required) – Additional language skills (preferred).

Behaviors:

+ Positive and willing-to-help attitude.  Brings the best out in people.

+ Lead by example; self-driven toward quality work and to always be learning.

+ Aptitude for resolute questioning to find the root cause when given incomplete information.

+ Proactive research or clarification on anything they don’t understand.

+ Sense of urgency.

+ Proactive situational awareness.

+ Quality-Obsessed approach to timely and accurate information.

+ Exude company’s 10 cultural attributes: Appearance, Attitude, Confidence, Curiosity, Excellence, Integrity, Pride, Resolute, Sense of Humor, and Visionary

+ Respect for global regulatory compliance procedures and integrity to always uphold them.

+ Puts the team ahead of self.

+ Cares deeply about the successes and job satisfaction for themselves and their team members.

Education and Experience:

+ High School Diploma or GED (required) / Any one of: AA, AS, BA, BS Degrees (desired)

+ Mid-career experience in a security or logistics role

+ Supervisory experience with hiring, direct reports, conducting reviews, etc. (preferred)

+ Experience training or teaching with proven results (required)

+ Security/military/law enforcement background a plus

+ Experience communicating with service provider contacts; including drivers, warehouse agents and dispatchers.

+ Experience communicating with security and/or law enforcement.

+ Knowledge of transportation routing and balancing capability and cost vs. customer service requirements.

+ EI Leadership / EI Supervisor / Change Management / IATA Certification (desired)

+ Supply Chain Security Certification + Dangerous Goods Certification (will be assigned if not yet acquired)

Candidate may elect to work at one of the following Cargo Signal office locations:

+ Federal Way, WA

+ Seattle, WA

+ Bellevue, WA

+ Lynnwood, WA

Expected base salary:  $85,000-$92,000

Cargo Signal is a 24/7/365 operation. Weekend, holiday, and evening work may be required.

Offering excellent benefits:

+ Paid Vacation (first year prorated based off month of hire then eligible for 15 days)

+ Holidays (10)

+ Flexible Days (2)

+ Paid Sick Time (accrual rate of 1 hour of sick time per 30 hours paid)

+ 401(k) Retirement Savings Plan with employer match (US Only)

+ Employee Stock Purchase Plan (ESPP)

+ Medical, Prescription Drug, Dental & Vision Coverage

+ Health Savings Account (HSA)

+ Life and Disability Insurance

+ Paid Parental Leave (additional eligibility criteria)

+ Dependent Care Flexible Spending Account (DC FSA)

+ Commuter Benefit

+ Employee Assistance Program (EAP)

+ Training and Personnel Development Program

+ Educational Assistance and Reimbursement

Reporting Structure: Command Center Manager

All your information will be kept confidential according to EEO guidelines.