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Our promise to you:

Joining AdventHealth is about being part of something bigger. It’s about belonging to a community that believes in the wholeness of each person, and serves to uplift others in body, mind and spirit. AdventHealth is a place where you can thrive professionally, and grow spiritually, by Extending the Healing Ministry of Christ. Where you will be valued for who you are and the unique experiences you bring to our purpose-minded team. All while understanding that **together** we are even better.

All the benefits and perks you need for you and your family:

+ Benefits from Day One: Medical, Dental, Vision Insurance, Life Insurance, Disability Insurance

+ Paid Time Off from Day One

+ 403-B Retirement Plan

+ 4 Weeks 100% Paid Parental Leave

+ Career Development

+ Whole Person Well-being Resources

+ Mental Health Resources and Support

+ Pet Benefits

Schedule:

Full time

Shift:

Day (United States of America)

Address:

902 INSPIRATION AVE

City:

ALTAMONTE SPRINGS

State:

Florida

Postal Code:

32714

Job Description:

Human-Centered Design Lead

AdventHealth IT is seeking an experienced design thinker to lead through influence, education, and example. This role guides how human-centered thinking shows up across AIT by educating teams, presenting to leaders, and partnering on high-impact, strategic IT initiatives. The Human-Centered Design Lead blends thought leadership and hands-on practice to embed human-centered design into everyday work as a shared capability, not a checkpoint.

Core Job Functions

Human-Centered Design Education & Training

+ Design and deliver human-centered design education through presentations, learning tracks, and workshops tailored to executives, project leaders, and individual contributors.

+ Develop both self-guided and HCD-team-led learning experiences that build shared language, confidence, and practical application.

Applied Human-Centered Research & Practice

+ Conduct and model human-centered research methods such as interviews, observation, journey mapping, and synthesis to demonstrate real-world application.

+ Help teams understand user needs, pain points, and opportunities and connect insights directly to project decisions.

+ Coach teams on iterative testing and outcome-driven design without taking ownership of their projects.

Scalable Enablement & Support Model

+ Provide self-serve resources including templates, checklists, guidelines, and maturity tools.

+ Lead embedded support for select high-priority or flagship initiatives where deeper guidance is needed.

+ Equip leaders with key questions and frameworks to assess maturity, user insight depth, and experience outcomes.

Culture, Mindset, & Practice Advancement

+ Champion the AIT Guiding Principle of being Human-Centered by helping teams anticipate and respond to people’s needs through user input and experience-driven decisions.

+ Embed expectations for usability, reliability, and service excellence by reinforcing human-centered thinking as a standard part of how AIT plans, delivers, and evaluates work.

Knowledge, Skills, and Abilities:

• Demonstrates executive presence with excellent communication skills (verbal, visual & written) [Required]

• Design experience creating digital experiences for software and web applications [Required]

• Proficiency designing high-fidelity UI mockups [Required]

• Experience with agile methodology and software development workflows [Required]

• Ability to deliver a UX vision with a plan for iteration that actualize the larger vision over time [Required]

• A strong portfolio demonstrating conceptual thinking, creative problem solving and deliverables (e.g. user flows, wireframes, prototypes, user interface specifications) [Required]

• Ability to initiate and lead design discussions, and demonstrated experience in collecting and using feedback [Required]

• Experience with design sprint methodologies, or similar intensive solutioning workshop activities [Required]

• Knowledge of healthcare business objectives and strategies [Preferred]

• Knowledge of software development best practices [Preferred]

• Knowledge of testing and QA best practices [Preferred]

• Experience with SCRUM in an Agile environment [Preferred]

Education:

• Bachelor's [Required]

• Master's [Preferred]

Field of Study:

• in Visual/Graphic Design, Interaction Design/HCI, Visual Communications or related field. In lieu of a degree, minimum of 7 years relevant work experience and a current portfolio is required.

• in Human Computer Interaction, MBA, or a related field

Work Experience:

• 7+ experience gathering/leveraging insights from customers to inform design & business decisions as a product strategist, product designer, user experience designer, user researcher, or similar role. [Required]

• Experience working in environment applying Scrum or Agile methodology [Preferred]

• Experience working in healthcare information technology [Preferred]

• Experience working in healthcare operations [Preferred]

Additional Information:

• N/A

Licenses and Certifications:

• N/A

**Physical Requirements:** _(Please click the link below to view work requirements)_

Physical Requirements - https://tinyurl.com/23km2677

Pay Range:

$96,266.14 - $179,045.63

_This facility is an equal opportunity employer and complies with federal, state and local anti-discrimination laws, regulations and ordinances._

**Category:** IT Infrastructure

**Organization:** AdventHealth Information Technology

**Schedule:** Full time

**Shift:** Day

**Req ID:** 150702837