• Registration Representative

    AdventHealth (Sebring, FL)


    Our promise to you:

    Joining AdventHealth is about being part of something bigger. It’s about belonging to a community that believes in the wholeness of each person, and serves to uplift others in body, mind and spirit. AdventHealth is a place where you can thrive professionally, and grow spiritually, by Extending the Healing Ministry of Christ. Where you will be valued for who you are and the unique experiences you bring to our purpose-minded team. All while understanding that **together** we are even better.

    All the benefits and perks you need for you and your family:

    + Benefits from Day One: Medical, Dental, Vision Insurance, Life Insurance, Disability Insurance

    + Paid Time Off from Day One

    + 403-B Retirement Plan

    + 4 Weeks 100% Paid Parental Leave

    + Career Development

    + Whole Person Well-being Resources

    + Mental Health Resources and Support

    + Pet Benefits

    Schedule:

    Full time

    Shift:

    Day (United States of America)

    Address:

    4200 SUN N LAKE BLVD

    City:

    SEBRING

    State:

    Florida

    Postal Code:

    33872

    Job Description:

    + Proactively reviews schedules and performs eligibility and benefits verification and re-verification for patient visits, ensuring authorizations and pre-certifications are correct to avoid denials and cancellations.

    + Works error reports daily, enters accurate data, and documents all attempts to collect or obtain missing documentation and meets or exceeds accuracy standards and upfront collection goals.

    + Monitors patient wait and registration times, being sure to collaborate with clinical team, implement processes and remove barriers to delayed care.

    + Acts as patient liaison and collaborates with clinical teams and physician offices to ensure timely completion and submission of documents such as plan of cares, status reports and authorization forms, as required by insurance.

    + Screens and assists incoming telephone calls and visitors, routing them to appropriate personnel accurately and timely. Other duties as assigned.

    Knowledge, Skills, and Abilities:

    • Ability to serve as hospital liaison for patient and family and to use discretion when discussing personnel/patient related issues that are confidential in nature

    • Strong multi-tasking skills; able to assimilate and react appropriately to a variety of stimuli incoming at one time

    • Ability to be responsive to ever-changing matrix of needs and act accordingly

    • Self-motivated and quick thinker

    • Computer skills including Outlook, Microsoft Word, and Excel

    • Ability to communicate professionally with an acceptable use of English and spelling

    • Ability to read and communicate effectively in English

    • Strong written and verbal communication skills

    • Proficient typing speed; proficient with Microsoft Office applications and computers

    • Multitask proficiently, using multiple computer systems, applications, and technology

    • Excellent customer service and satisfaction skills, ensures quality service is delivered to external and internal customers

    • Understanding of revenue cycle (Registration, Insurance Verification, Coding, Billing)

    • Understanding of regulatory guidelines such as CMS, HIPAA

    • Basic knowledge and ability in medical business office procedures

    • Basic knowledge of coding

    • Detail-oriented, demonstrate problem-solving skills, flexibility and adapts well to change

    • Explains charges and payment options and programs; collects monies due at time of service

    • Consistently meet or exceed established collection goals; must be able to confidently and professionally address the financial responsibility patients may have

    • Interpret and explain insurance benefits

    Education:

    • High School Grad or Equiv [Preferred]

    Field of Study:

    • or graduate of a technical school

    • or equivalent post-secondary technical school education

    Work Experience:

    • 1+ experience with computers and epm and emr software [Preferred]

    • ICD-9 and CPT-4 coding experience [Preferred]

    Additional Information:

    • N/A

    Licenses and Certifications:

    • Basic Life Support - CPR Cert (BLS) [Preferred]

    **Physical Requirements:** _(Please click the link below to view work requirements)_

     

    Physical Requirements - https://tinyurl.com/23km2677

    Pay Range:

    $15.46 - $24.73

     

    _This facility is an equal opportunity employer and complies with federal, state and local anti-discrimination laws, regulations and ordinances._

     

    **Category:** Patient Financial Services

    **Organization:** AdventHealth Sebring

    **Schedule:** Full time

    **Shift:** Day

    **Req ID:** 150712316