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Our promise to you:

Joining AdventHealth is about being part of something bigger. It’s about belonging to a community that believes in the wholeness of each person, and serves to uplift others in body, mind and spirit. AdventHealth is a place where you can thrive professionally, and grow spiritually, by Extending the Healing Ministry of Christ. Where you will be valued for who you are and the unique experiences you bring to our purpose-minded team. All while understanding that **together** we are even better.

All the benefits and perks you need for you and your family:

+ Benefits from Day One: Medical, Dental, Vision Insurance, Life Insurance, Disability Insurance

+ Paid Time Off from Day One

+ 403-B Retirement Plan

+ 4 Weeks 100% Paid Parental Leave

+ Career Development

+ Whole Person Well-being Resources

+ Mental Health Resources and Support

+ Pet Benefits

Schedule:

Full time

Shift:

Day (United States of America)

Address:

902 INSPIRATION AVE

City:

ALTAMONTE SPRINGS

State:

Florida

Postal Code:

32714

Job Description:

Help Us Shape the Future of Healthcare Technology

Are you a **research-driven human-centered designer** who thrives in fast-paced, collaborative environments where technology meets mission-driven impact? We’re looking for a **Human-Centered Design Lead** to join **FORGE** , AdventHealth’s IT innovation team, where we blend deep user empathy with real-world testing to shape digital solutions that truly matter.

What You’ll Do

This is not a role where research is outsourced or downstream — **you** will be the researcher. You’ll lead the discovery work that determines whether our technology ideas solve the right problems in the right ways. Rather than building new blue-sky products, you’ll spend your time deeply understanding how existing or in-progress solutions perform in the real world — with patients, clinicians, and care teams.

Your responsibilities will include:

+ **User Research & Testing** : You’ll own the end-to-end research process — from framing questions to leading **ethnographic studies** , usability testing, field interviews, and synthesis.

+ **Insight Translation** : You’ll turn complex, messy human stories into actionable insights, journey maps, and service blueprints that guide product teams.

+ **Prototyping & Experimentation** : Rapidly prototype concepts and scenarios (tools flexible — clarity over polish) to explore what works.

+ **Facilitation & Workshops** : Plan and run inclusive sessions that elevate diverse voices and uncover new perspectives.

+ **Storytelling for Impact** : Communicate your findings with clarity, empathy, and strategic influence across teams and leadership.

Knowledge, Skills, and Abilities:

• Demonstrates executive presence with excellent communication skills (verbal, visual & written) [Required]

• Design experience creating digital experiences for software and web applications [Required]

• Proficiency designing high-fidelity UI mockups [Required]

• Experience with agile methodology and software development workflows [Required]

• Ability to deliver a UX vision with a plan for iteration that actualize the larger vision over time [Required]

• A strong portfolio demonstrating conceptual thinking, creative problem solving and deliverables (e.g. user flows, wireframes, prototypes, user interface specifications) [Required]

• Ability to initiate and lead design discussions, and demonstrated experience in collecting and using feedback [Required]

• Experience with design sprint methodologies, or similar intensive solutioning workshop activities [Required]

• Knowledge of healthcare business objectives and strategies [Preferred]

• Knowledge of software development best practices [Preferred]

• Knowledge of testing and QA best practices [Preferred]

• Experience with SCRUM in an Agile environment [Preferred]

Education:

• Bachelor's [Required]

• Master's [Preferred]

Field of Study:

• in Visual/Graphic Design, Interaction Design/HCI, Visual Communications or related field. In lieu of a degree, minimum of 7 years relevant work experience and a current portfolio is required.

• in Human Computer Interaction, MBA, or a related field

Work Experience:

• 7+ experience gathering/leveraging insights from customers to inform design & business decisions as a product strategist, product designer, user experience designer, user researcher, or similar role. [Required]

• Experience working in environment applying Scrum or Agile methodology [Preferred]

• Experience working in healthcare information technology [Preferred]

• Experience working in healthcare operations [Preferred]

Additional Information:

• N/A

Licenses and Certifications:

• N/A

**Physical Requirements:** _(Please click the link below to view work requirements)_

Physical Requirements - https://tinyurl.com/23km2677

Pay Range:

$96,266.14 - $179,045.63

_This facility is an equal opportunity employer and complies with federal, state and local anti-discrimination laws, regulations and ordinances._

**Category:** IT Infrastructure

**Organization:** AdventHealth Information Technology

**Schedule:** Full time

**Shift:** Day

**Req ID:** 150707113