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If you have what it takes to become part of the Vistra family and would like to start a promising career with a global leader, take a look at the exciting employment opportunities that are currently available and apply online.

Job Summary

This position is responsible for providing exceptional customer service for large business customers and internal sales teams. A successful member of the Account Service Management team has the ability to research and analyze complicated product invoicing and issues, provide effective and concise communication across internal and external clients, and understands the balance between customer satisfaction and Vistra's financial bottom line.

Job Description

Key Accountabilities

+ Researches and resolves complicated issues and provides customers with detailed analysis, explanations, and reconciliations on contract information

+ Reviews, discusses, and explains products, services, contractual terms and conditions, billing policies, and payment options

+ Responds to service requests, monitors transactions, and acts as a liaison for the customer and the Transmission and Distribution Utility companies

+ Initiates contract changes including amendments and location additions and deletions

+ Is skilled at working simultaneously in multiple systems, databases, and online solutions, including but not limited to SAP, Excel, Salesforce, and SharePoint

+ Works with the extended sales teams to facilitate customer onboarding and issue resolution when necessary

+ Works cross-functionally with Sales, Account Set-Up, Billing, Contract Management, and Revenue Operations to ensure high performance standards and service goals are met consistently

+ Negotiates, approves, and/or recommends billing adjustments, credits, waivers, etc. after conducting thorough analysis in accordance with corporate Delegation of Authority processes

Education, Experience, & Skill Requirements

+ 2+ years' experience providing verbal and written customer support preferred

+ Possesses and utilizes strong analytical, mathematical and problem-solving skills

+ Superior skills interacting and communicating with customers

+ Strong verbal and written communication skills

+ Ability to analyze and independently resolve complex customer issues

+ Strong decision-making abilities and negotiating skills

+ Self-motivated individual with desire to learn/continually improve

+ Exhibits flexibility and embraces frequent change

+ Preferred but not required: strong understanding and comprehension of market-related transactions; Texas Electric Market and ERCOT problem-solving

+ Experience gained through college degree programs and/or certifications is applicable to above skills

+ SAP and Salesforce experience preferred

+ MS Office tools (Excel, SharePoint, Outlook, etc.) experience preferred

Key Metrics

+ Timely resolution of customer inquiries in adherence with SL metrics

+ Customer Satisfaction; measured through customer feedback surveys

+ Professional communication

+ Delivery of quality customer experiences

+ Consistent learning and skill development

+ Follows all company, legal, and regulatory guidelines in response to customer issues

Job Family

Sales

Company

Vistra Retail Operations Company

Locations

Irving, Texas

Texas

_We are a company of people committed to: Exceeding Customer Expectations, Great People, Teamwork, Competitive Spirit and Effective Communication. If this describes you, then apply today!_

_If you currently work for Vistra or its subsidiaries, please apply via the internal career site._

It is the policy of the Company to comply with all employment laws and to afford equal employment opportunity to individuals in all aspects of employment, including in selection for job opportunities, without regard to race, color, religion, sex, sexual orientation, gender identity, pregnancy, national origin, age, disability, genetic information, military service, protected veteran status, or any other consideration protected by federal, state or local laws.

If you are an individual with a disability and need assistance submitting an application or would like to request an accommodation, please email us** **at [email protected] to** **make a request.

Vistra (NYSE: VST) is a leading Fortune 500 integrated retail electricity and power generation company based in Irving, Texas, that provides essential power resources to customers, businesses, and communities from California to Maine.

Vistra is the largest competitive power generator in the U.S., with a capacity of approximately 41,000 megawatts, or enough to power 20 million homes, operating in all of the major competitive wholesale markets in the country. Vistra is a leader in the energy transformation and expansion with an unyielding focus on reliability, affordability, and sustainability, powered by a diverse portfolio that includes natural gas, nuclear, coal, solar, and battery energy storage facilities. The company continues to grow its zero-carbon resources, operating the second-largest fleet of competitive nuclear power plants in the country, substantial battery energy storage capacity, and a growing number of solar facilities.

Vistra is one of the largest competitive electricity providers in the country and takes an innovative, customer-centric approach to retail, offering solutions to meet customers’ needs, including more than 50 renewable energy plans. Through its family of retail brands, Vistra serves approximately 5 million residential, commercial, and industrial retail customers.

As a leader in the responsible transformation of the country’s energy supply, Vistra has made significant progress towards its 2030 and 2050 targets. The company has committed to a 60% reduction of Scope 1 and 2 greenhouse gas emissions by 2030, as compared to our 2010 baseline, and net-zero carbon emissions by 2050, assuming necessary technological advancements and public policy incentives are achieved. Learn more about our environmental, social, and governance efforts and read the company’s sustainability report at https://vistracorp.com/sustainability/ .

Vistra’s hardworking team is committed to its purpose, “lighting up lives, powering a better way forward” and is guided by four core principles: we do business the right way, we work as a team, we compete to win, and we care about our stakeholders, including our customers, our communities where we work and live, our employees, and our investors. Learn more about how Vistra is powering a better way forward at vistracorp.com (https://c212.net/c/link/?t=0&l=en&o=3967404-1&h=3533293724&u=https%3A%2F%2Fwww.vistracorp.com%2F&a=https%3A%2F%2Fwww.vistracorp.com) .

Come join us and be part of something special! Click here to learn more about Vistra.

_It is the policy of the Company to comply with all employment laws and to afford equal employment opportunity to individuals in all aspects of employment, including in selection for job opportunities, without regard to race, color, religion, sex, sexual orientation, gender identity, pregnancy, national origin, age, disability, genetic information, military service, protected veteran status, or any other consideration protected by federal, state or local laws._

If you are an individual with a disability and need assistance submitting an application or would like to request an accommodation, please email us at [email protected] to make a request.