• Hardware Technician

    HTC Global Services Inc (Cleveland, OH)


    The Hardware Support Technician provides on-site end-user support within the plant environment, ensuring reliable operation of plant-specific hardware and software systems. This role focuses on troubleshooting, repairing, and maintaining devices used in daily manufacturing and warehouse operations to minimize downtime and support productivity.

    Key Responsibilities

    + Provide hands-on technical support for plant end users, resolving hardware and software issues promptly.

    + Troubleshoot, repair, and maintain Dell laptops, including OS, imaging, and peripheral connectivity.

    + Support and manage iPhones, including device setup, configuration, troubleshooting, and mobile application support.

    + Configure, troubleshoot, and maintain Zebra scanners used for inventory, production, and logistics operations.

    + Install, configure, and support network and local printers, including label and barcode printers.

    + Diagnose and resolve plant-specific hardware and software issues, working closely with operations, production, and warehouse teams.

    + Perform device provisioning, replacements, upgrades, and decommissioning as needed.

    + Document incidents, resolutions, and asset information in the IT ticketing system.

    + Coordinate with corporate IT, vendors, and service providers for escalated issues.

    + Ensure compliance with IT security policies and plant safety standards.

    + Provide basic end-user training and guidance on supported systems and devices.

    Required Skills & Qualifications

    + 1+ years of experience in end-user hardware support, preferably in a manufacturing or plant environment.

    + Strong working knowledge of:

    + Dell laptops and Windows operating systems

    + iOS devices (iPhones)

    + Zebra scanners and barcode/labeling systems

    + Printers and peripheral devices

    + Experience troubleshooting hardware, software, and connectivity issues.

    + Familiarity with ticketing systems and IT asset management.

    + Ability to work independently in a fast-paced, production-focused environment.

    + Strong customer service and communication skills.

     

    #LI-CP1 #LI-Onsite

     

    What Makes HTC A Great Place To Build Your Future

     

    HTC Global Services wants you to join our team. Come build new things with us and advance your career. At HTC Global, you’ll collaborate with experts, work alongside clients, and be part of high-performing teams driving success together. You’ll have long-term opportunities to grow your career and develop skills in the latest emerging technologies.

     

    At HTC Global Services, our employees have access to a comprehensive benefits package. Benefits can include Group Health (Medical, Dental, and Vision), Paid Time Off, Paid Holidays, 401(k) matching, Group Life and Disability insurance, Professional Development opportunities, Wellness programs, and a variety of other perks.

     

    Our success as a company is built on inclusion and diversity. HTC Global Services is committed to providing a workplace free from discrimination and harassment, where every employee is treated with dignity and respect. We celebrate differences and believe that diverse cultures, perspectives, and skills drive innovation and success. HTC is an Equal Opportunity Employer and a proud National Minority Supplier. We seek to empower each individual, fostering an environment where everyone feels valued, included, and respected.