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Overview

As the nation’s leading provider of high-quality home care services, we empower our clients to live independently, safely, and with dignity in their own homes. The home is more than a place – it’s the center of health, care coordination, and Meaningful Moments that transform lives.

We’re seeking a **Director, Market Growth & Operations** who is passionate about making a difference and driving impact. This role offers an opportunity to contribute to meaningful work and help shape the future of care in communities across the country.

Our Benefits:

+ Comprehensive medical, dental, and vision coverage

+ 401(k) retirement plan

+ Paid time off and holidays

+ Employee assistance programs and wellness initiatives

+ Flexible options to support a balanced life

Responsibilities

What You'll Do:

+ Partner with Market Leadership to support short term and long term growth objectives

+ Establish and optimize core operational workflows including intake and referrals, clinical oversight, scheduling, visit management, and compliance readinessBuild SOPs and playbooks that enable scalable growth while maintaining quality and regulatory standards

+ Support the development of clinical leadership and operational infrastructure to ensure regulatory rigor

+ Translate regulatory and compliance requirements into clear, repeatable operating processes

+ Identify and mitigate operational and compliance risks before they impact growth

+ Support EMR configuration and workflow adoption including WellSky or similar systems

+ Define market readiness and capacity thresholds for expansion

+ Own market level operational execution to ensure alignment with company goals

+ Support workforce planning and operational efficiency initiatives

+ Oversee market level assets including facilities, vehicles, and vendor partnerships

+ Partner with corporate teams to ensure a consistent and reliable operating environment Lead KPI oversight, reporting, and performance monitoring for the market

+ Support business planning efforts including metrics, reporting, and performance measurement

Qualifications

What You'll Bring:

+ Proven ability to operate effectively in a matrixed, multi site environment

+ Strong process improvement experience with the ability to build and refine workflows

+ Collaborative leadership style with strong influencing skills

+ Exceptional organizational skills with the ability to manage competing priorities

+ Strong written and verbal communication skills

+ Strategic thinker with the ability to execute tactically

+ High ethical standards with a strong sense of accountability and ownership

Education and Experience:

+ Bachelor’s degree in business or related field required

+ Master’s degree preferred

+ Minimum of eight years of progressive operations experience

+ Experience supporting senior leadership and driving operational transformation

+ Background in home care, healthcare services, or private equity backed environments preferred

Management Authority:

+ Creates and directs strategic goals

+ Trains other associates

+ Directs work of other associates

Physical Requirements:

+ Sedentary – ability to remain in a stationary position for extended periods of time.

+ Ability to move or traverse about in offices and/or client homes, including ascending and descending stairs.

+ Ability to communicate effectively and clearly with others to exchange information.

Travel Requirements:

+ Regular travel on a daily or weekly basis required, even in inclement weather

_The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions upon request._

_Help At Home is an Equal Employment Opportunity (EEO) employer and welcomes all qualified applicants. Applicants will receive fair and impartial consideration without regard to race, sex, color, religion, national origin, age, disability, veteran status, genetic data, or religion or other legally protected status._

Job Profile Summary

The Director, Market Growth & Operations plays a critical leadership role in driving growth, operational excellence, and regulatory integrity within a developing market. This position operates at both a strategic and hands on level, partnering closely with market leadership and corporate teams to build scalable infrastructure, establish operating cadence, and ensure consistent execution as the market grows.

This role is ideal for a leader who thrives in complex environments, enjoys building structure from the ground up, and can translate strategy into repeatable, compliant operations.

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