• Patient Services Representative

    Robert Half Office Team (Baltimore, MD)


    Description

    Patient Services Representative / Front Desk Administrator (Non-Clinical)

    Position Overview

    We are seeking a highly organized, friendly, and professional Patient Services Representative to support a fast-paced, high-volume healthcare setting. This role is non-clinical and focuses on front-desk operations, patient assistance, and administrative support. The ideal candidate thrives in a busy environment, delivers excellent customer service, and works well as part of a collaborative care team.

    Key Responsibilities

    + Greet and assist patients and visitors in a high foot-traffic setting with professionalism and empathy

    + Manage patient check-in and check-out processes using Epic

    + Verify patient demographics, insurance information, and appointment details

    + Answer and route incoming phone calls; respond to patient inquiries promptly and courteously

    + Schedule, confirm, and update appointments as needed

    + Maintain accurate documentation and ensure compliance with HIPAA and confidentiality standards

    + Serve as a key communication link between patients, providers, and internal departments

    + Support general administrative duties including scanning, filing, and data entry

    + Collaborate with team members to ensure smooth daily operations and positive patient experiences

    Required Qualifications

    + Experience working in a front desk or patient-facing healthcare environment

    + Epic front desk/registration experience required

    + Strong communication and interpersonal skills

    + Excellent customer service mindset with the ability to remain calm under pressure

    + Ability to manage multiple priorities in a fast-paced, high-volume setting

    + Strong attention to detail and organizational skills

    + Team-oriented, dependable, and professional

    Preferred Qualifications

    + Prior experience in ambulatory care, hospital, or outpatient settings

    + Familiarity with medical terminology and insurance verification processes

     

    Why Join Us

     

    + Be part of a patient-centered team making a daily impact

    + Dynamic, people-focused work environment

    + Opportunity to use your Epic and customer service skills in a meaningful way

    Requirements

    • Minimum of 1 year of experience in an administrative or scheduling role using EPIC.

    • Proficiency in managing patient appointments and triaging processes.

    • Familiarity with physician scheduling and coordination.

    • Strong customer service skills with a focus on patient satisfaction.

    • Basic knowledge of medical terminology and healthcare-related communication.

    • Reliable transportation to commute between clinic locations.

    • Ability to work Monday through Friday during standard business hours.

    • Excellent organizational and multitasking abilities to handle various administrative tasks.

    TalentMatch®

    Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

     

    Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.

     

    All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

     

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