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Therma, a Legence company

For over 50 years, Therma (https://www.therma.com/) has continued to redefine the mechanical construction landscapes in California. Renowned for outstanding client service and attention to detail, we balance innovative, facility-specific solutions with a pragmatic, cost-conscious approach. Today, the firm employs more than 1,100 people in 3 regional offices, and its clients represent a diverse range of market sectors, including Biopharmaceutical, Education, Healthcare, Food & Beverage, Commercial, Industrial and Data Center facilities. Our culture is open, innovative, collaborative, and fun – all reflected in recognition of Therma as a #1 Best Place to Work on multiple occasions. We create an environment that empowers & challenges employees, giving them the greatest opportunity to succeed.

Position Overview

Our IT Service Desk is the central point of contact for all IT-related incidents and service requests. The role of the IT Support Associate is to provide first-line support for all staff. The IT Support Associate is responsible for logging incidents and service requests and resolving support requests, ensuring that service levels and targets are achieved as well as meeting customer satisfaction and continuous service delivery demands. Service Desk staff work in a dynamic, fast-paced environment which provides services over the phone, through email, phone, in person (for walk-in customers) and self-service. This position will be based out of San Jose supporting Therma offices.

Role & Responsibilities:

+ Provide basic IT support and assistance to staff in a prompt, courteous, and empathetic manner.

+ Log incidents and service requests accurately using the IT service desk system (ServiceNow).

+ Assist users with the operation of hardware such as printers, scanners, and other peripherals.

+ Perform basic troubleshooting and maintenance of desktop computers, laptops, and mobile devices.

+ Diagnose and resolve simple software and hardware incidents, including operating systems and common software applications.

+ Escalate more complex issues to higher-level support teams as necessary.

+ Install and configure new IT equipment under supervision.

+ Create temporary user accounts and reset passwords while ensuring data security.

+ Maintain a high level of customer service, ensuring all customers are treated efficiently and appropriately.

+ Communicate effectively with technical and non-technical colleagues at all levels in the organization.

+ Participate in internal training to stay updated with the latest technology and internal system processes.

+ Other duties as assigned.

Qualifications / Requirements:

+ High school diploma or equivalent experience.

+ 1 + years of experience within the information technology field, including but not limited to PC and mobile device support.

+ Basic knowledge of the following technologies:

a. Dell Desktops and Laptops

b. Microsoft Active Directory and Azure, O365, Teams, Office, Exchange Online, SharePoint

c. Apple and Android Tablets and Phones

+ Problem-solving skills and the ability to troubleshoot basic IT issues.

+ Ability to work independently and as part of a team.

+ Willingness to learn and adapt to new technologies and processes.

+ Customer-focused attitude with a commitment to providing high-quality service.

+ Experience with ServiceNow a plus.

Salary: $65k-$85k, depending on experience

We are unable to provide immigration sponsorship for this position.

\#LI-JS1 #LI-Onsite

About Legence

Legence (https://www.wearelegence.com/) (Nasdaq: LGN) is a leading provider of engineering, consulting, installation, and maintenance services for mission-critical systems in buildings. The company specializes in designing, fabricating, and installing complex HVAC, process piping, and other mechanical, electrical, and plumbing (MEP) systems—enhancing energy efficiency, reliability, and sustainability in new and existing facilities. Legence also delivers long-term performance through strategic upgrades and holistic solutions. Serving some of the world’s most technically demanding sectors, Legence counts over 60% of the Nasdaq-100 Index among its clients.

Benefits Overview

**401(k) Plan with Company Match:** Currently match contributions dollar-for-dollar up to 4% of eligible pay; immediate vesting.

**Health & Welfare Benefits:** Employer provided medical, dental, vision, prescription drug, Employee Assistance Program and accident & illness coverage.

**Life and Disability Insurance:** Employer provided basic life insurance and AD&D valued at 50K coverage amount with the option for voluntary buy up for additional coverage.

**Time Off:** Flexible non-accrual vacation (separate from CA sick leave); company holidays per policy.

**Expenses:** Business travel and related expenses reimbursed per company policy.

Reasonable Accommodations

If you need assistance or accommodations during the application or interview process, please contact us at [email protected] or your dedicated recruiter with the job title and requisition number.

Third-Party Recruiting Disclaimer

Legence and its affiliates do not accept unsolicited resumes from agencies; any such submissions without a prior signed agreement authorized by Legence Holdings LLC's CHRO or Director of Talent Acquisition will not incur fees and are considered property of Legence.

Pay Disclosure & Considerations

Where pay ranges are indicated, please note that a successful candidate’s exact pay will be determined based relevant job-related factors, including any of the following: candidate’s experience, skills, and qualifications, as well as geographic and market considerations. We are committed to ensuring fair and competitive compensation for all employees and comply with all applicable salary transparency laws.

Equal Employment Opportunity Employer

Legence and its affiliate companies are proud to be an equal opportunity workplace. We are committed to equal employment opportunity regardless of race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), marital or familial status, national origin, age, disability, genetic information (including family medical history), political affiliation, military service, other non-merit-based factors, and any other characteristic protected under applicable local, state or federal laws and regulations.

EEO is the Law

Job Details

Pay Type** **Hourly

Education Level** **Bachelor’s Degree

Hiring Min Rate** **65,000 USD

Hiring Max Rate** **85,000 USD