• Customer Service Representative

    Aston Carter (Peoria, IL)


    Job Title: Customer Service Representative

    Job Description

    This role involves managing and processing financial information, assisting with customer inquiries, and ensuring accurate reporting related to procurement and travel cards. The position requires strong communication skills and the ability to work with various levels of employees.

    Responsibilities

    + Add daily numbers and new cardholders to summaries.

    + Answer emails regarding aged and aging expenses.

    + Respond to questions about procurement and travel cards.

    + Reconcile accounts accurately.

    + Add files to bank summaries.

    + Create reports for receipts, expense types, and itemizations.

    + Process refunds efficiently.

    + Monitor activations and provide activation tips.

    + Assist with leave of absences.

    + Communicate via email and MS Teams with employees at all levels, from entry-level to executive.

    Essential Skills

    + Proficient in written and verbal communication.

    + Strong initiative and prioritization skills.

    + High school diploma or GED required; associate degree preferred.

    + Experience in customer service roles.

    + Capable of using MS Excel, including Pivot Tables and V-Lookup.

    + Good business etiquette and the ability to construct clear, informative emails.

     

    Additional Skills & Qualifications

     

    + Ability to learn new systems and software quickly.

    + Experience with SAP Concur is desirable.

    + Previous experience in credit card administration.

    + Experience in expense book reconciliation.

    Work Environment

    The role involves working with the credit card company's software and requires proficiency in MS Excel. The work environment emphasizes professionalism in communication, as the position requires interaction with employees at all levels. The candidate must be adept at email communication, including attaching screenshots for clarification.

     

    Job Type & Location

     

    This is a Contract position based out of Peoria, IL.

    Pay and Benefits

    The pay range for this position is $20.00 - $24.00/hr.

     

    Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: • Medical, dental & vision • Critical Illness, Accident, and Hospital • 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available • Life Insurance (Voluntary Life & AD&D for the employee and dependents) • Short and long-term disability • Health Spending Account (HSA) • Transportation benefits • Employee Assistance Program • Time Off/Leave (PTO, Vacation or Sick Leave)

     

    Workplace Type

     

    This is a fully onsite position in Peoria,IL.

     

    Application Deadline

     

    This position is anticipated to close on Feb 3, 2026.

    About Aston Carter:

    Aston Carter provides world-class corporate talent solutions to thousands of clients across the globe. Specialized in accounting, finance, human resources, talent acquisition, procurement, supply chain and select administrative professions, we extend the capabilities of industry-leading companies. We draw on our deep recruiting expertise and expansive network to meet the evolving needs of our clients and talent community with agility and excellence. With offices across the U.S., Canada, Asia Pacific and Europe, Aston Carter serves many of the Fortune 500. We are proud to be a ClearlyRated Best of Staffing® double diamond winner for both client and talent service.

     

    The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

     

    If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email [email protected] (%[email protected]) for other accommodation options.