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We are seeking a highly professional and resourceful Customer Service Representative to support a top-tier client within the fleet management industry. This role is part of a high-touch customer support team that partners closely with account managers. You will handle a wide range of customer inquiries, assist with vehicle-related services, and deliver exceptional service through phone, email, and internal communication channels.

This is a contract-to-hire opportunity (6+ months, often extending up to 1 year) with the intent to convert to a permanent role.

Key Responsibilities

+ Serve as a core support member for the account team managing a major client.

+ Handle a high volume of customer emails, cases, and incoming/outgoing phone calls.

+ Assist with ordering vehicles and responding to any service-related questions.

+ Provide guidance to fleet drivers (e.g., impounded vehicles, service needs, next steps).

+ Think creatively and problem-solve to deliver tailored customer solutions.

+ Document all customer interactions accurately in internal systems.

+ Use the CARE issue-tracking system to follow and resolve customer inquiries.

+ Complete tasks such as generating reports, processing billing changes, managing driver data, and distributing insurance cards.

+ Contact drivers via email to collect missing information.

+ Use Excel functions such as VLOOKUP, data formatting, and basic pivot tables.

+ Multitask efficiently while updating customer records in real time.

Required Skills & Qualifications

+ 2+ years of office-based customer service experience

+ Strong written and verbal communication skills

+ Professional presence; must be comfortable joining customer meetings via Teams video

+ High attention to detail with strong grammar and email etiquette

+ Ability to work in multiple systems and across multiple monitors

+ Proficiency in Microsoft Office, including Outlook, Word, and Excel

+ Experience with Salesforce

+ High school diploma required

+ Ability to type 40 WPM

+ Strong problem-solving and outside-the-box thinking

Work Environment

+ 100% onsite in a business‑casual environment

+ Location: 1165 Sanctuary Parkway, Alpharetta, GA 30009

+ No remote or hybrid flexibility

+ Brand‑new office with amenities including ping‑pong tables, golf simulator, gym membership, workout classes, and sauna

+ Opportunity for overtime based on business needs

Compensation & Testing Requirements

+ Pay Rate: $20/hour

+ Required with submission:

+ Typing test (40 WPM)

+ Email summary exercise

Why This Opportunity Stands Out

+ Join a stable and growing organization

+ Contract-to-hire with strong potential for permanent placement

+ Support a high-value client with a high-service model

+ Work in a modern, engaging office setting

+ Plenty of opportunities to showcase your skills and grow your career

Job Type & Location

This is a Contract position based out of Schaumburg, IL.

Pay and Benefits

The pay range for this position is $20.00 - $20.00/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: • Medical, dental & vision • Critical Illness, Accident, and Hospital • 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available • Life Insurance (Voluntary Life & AD&D for the employee and dependents) • Short and long-term disability • Health Spending Account (HSA) • Transportation benefits • Employee Assistance Program • Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a fully onsite position in Schaumburg,IL.

Application Deadline

This position is anticipated to close on Feb 3, 2026.

h4>About TEKsystems:

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.