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Job Description

The Associate Director of Operations supports and oversees the daily operational, administrative, and research activities of the department. This role provides leadership across staff supervision, retention, budgetary oversight, materials management, data management, and regulatory compliance to ensure the successful execution of clinical research programs.

In collaboration with the Director and faculty leadership, the Associate Director advances the Center’s strategic growth through business development initiatives and the innovative use of technology, data analytics, and artificial intelligence (AI). The role is responsible for developing, implementing, and continuously improving departmental policies, procedures, and standard operating procedures (SOPs) to promote operational excellence, compliance, and scalability.

Qualifications

+ Bachelor's degree in public health/administration or business or a related field or equivalent education and experience; Masters (MPA, MPH, MBA or related) is preferred.

+ 5 years of experience in a professional business environment, with health related and project management experience preferred. Supervisory experience is a plus; 1 year in CRO, Pharma, Biotech or ARO preferred

Responsibilities

Operational & Administrative Leadership

+ Lead all administrative operations, managing a multidisciplinary team supporting clinical trials, registries, and translational research.

+ Provide day-to-day supervision of the Clinical Trial Management Team, Administration Team, and Catheterization Laboratory Research Team.

+ Assist the Director in daily departmental operations and provide professional and administrative guidance to staff.

+ Evaluate operational performance and identify opportunities for improvement; advise and inform the Director of administrative issues, needs, and risks.

+ Plan, organize, and implement services to meet departmental goals and objectives.

+ Develop, implement, and refine departmental policies, procedures, and SOPs to ensure efficiency, quality, and regulatory compliance.

Human Resources & Staff Development

+ Oversee hiring, supervision, mentoring, evaluation, and retention of administrative and research staff.

+ Foster a culture of accountability, inclusivity, collaboration, and professional development.

+ Participate in interviewing and recommending candidates; assist with onboarding, orientation, mentoring, training, and probationary and annual evaluations.

+ Recommend recognition, disciplinary actions, and termination when necessary.

+ Maintain staff competencies through ongoing training and professional development initiatives.

Regulatory Compliance & Quality Oversight

+ Ensure compliance with IRB, FDA, GCP, ICH, and institutional policies and standards.

+ Review and assist with regulatory submissions, including IRB/IEC packages and continuing reviews.

+ Conduct regular reviews of the Trial Master File (TMF) to ensure inspection readiness.

+ Review monitoring visit reports and collaborate with monitors to address data quality, compliance trends, and site issues.

Clinical Research Management

+ Manage and coordinate assigned clinical research studies to ensure adherence to protocols, SOPs, and regulatory requirements.

+ Coordinate clinical trial schedules, staff assignments, and subject management activities.

+ Oversee subject enrollment, tracking, and completion of required regulatory documentation.

+ Support study design, including review and/or development of protocols, informed consent forms (ICFs), and related study documents.

+ Contribute to the development of Case Report Forms (CRFs).

+ Plan and conduct site evaluations, initiations, and routine monitoring visits; maintain strong relationships with clinical sites.

+ Plan, organize, and present at investigator meetings.

+ Serve as the primary point of contact for CROs and clinical vendors; provide study status updates, enrollment metrics, safety trends, and recommendations.

Budgeting, Finance & Vendor Oversight

+ Assist in the preparation, planning, and management of departmental and study budgets.

+ Perform financial reconciliations, cost variance analyses, and budget justifications.

+ Recommend and implement cost-effective operational strategies.

+ Contribute to the development and negotiation of study budgets and contracts; ensure effectiveness of site budget and contract processes.

+ Provide oversight and accountability for all third-party vendors.

Strategic Growth, Business Development & Innovation

+ Drive cross-departmental collaboration to enhance research delivery, scalability, and impact.

+ Collaborate with faculty and scientific leadership to identify emerging research opportunities and partnerships.

+ Support investigators in preparing high-quality research submissions, including budgets, biosketches, letters of support, and compliance documentation.

+ Manage the full proposal lifecycle, including feasibility assessments, RFP responses, bid defenses, and submissions.

+ Leverage advanced data analytics, digital platforms, and AI-driven tools to streamline operations and improve decision-making.

+ Champion predictive analytics, machine learning, and decision-support systems to optimize research performance and forecasting.

Other Duties

+ Perform other related duties as assigned.

About Us

Strength through Unity and Inclusion

The Mount Sinai Health System is committed to fostering an environment where everyone can contribute to excellence. We share a common dedication to delivering outstanding patient care. When you join us, you become part of Mount Sinai’s unparalleled legacy of achievement, education, and innovation as we work together to transform healthcare. We encourage all team members to actively participate in creating a culture that ensures fair access to opportunities, promotes inclusive practices, and supports the success of every individual.

At Mount Sinai, our leaders are committed to fostering a workplace where all employees feel valued, respected, and empowered to grow. We strive to create an environment where collaboration, fairness, and continuous learning drive positive change, improving the well-being of our staff, patients, and organization. Our leaders are expected to challenge outdated practices, promote a culture of respect, and work toward meaningful improvements that enhance patient care and workplace experiences. We are dedicated to building a supportive and welcoming environment where everyone has the opportunity to thrive and advance professionally. Explore this opportunity and be part of the next chapter in our history.

About the Mount Sinai Health System:

Mount Sinai Health System is one of the largest academic medical systems in the New York metro area, with more than 48,000 employees working across eight hospitals, more than 400 outpatient practices, more than 300 labs, a school of nursing, and a leading school of medicine and graduate education. Mount Sinai advances health for all people, everywhere, by taking on the most complex health care challenges of our time — discovering and applying new scientific learning and knowledge; developing safer, more effective treatments; educating the next generation of medical leaders and innovators; and supporting local communities by delivering high-quality care to all who need it. Through the integration of its hospitals, labs, and schools, Mount Sinai offers comprehensive health care solutions from birth through geriatrics, leveraging innovative approaches such as artificial intelligence and informatics while keeping patients’ medical and emotional needs at the center of all treatment. The Health System includes more than 9,000 primary and specialty care physicians; 13 joint-venture outpatient surgery centers throughout the five boroughs of New York City, Westchester, Long Island, and Florida; and more than 30 affiliated community health centers. We are consistently ranked by U.S. News & World Report's Best Hospitals, receiving high "Honor Roll" status, and are highly ranked: No. 1 in Geriatrics, top 5 in Cardiology/Heart Surgery, and top 20 in Diabetes/Endocrinology, Gastroenterology/GI Surgery, Neurology/Neurosurgery, Orthopedics, Pulmonology/Lung Surgery, Rehabilitation, and Urology. New York Eye and Ear Infirmary of Mount Sinai is ranked No. 12 in Ophthalmology. U.S. News & World Report’s “Best Children’s Hospitals” ranks Mount Sinai Kravis Children's Hospital among the country’s best in several pediatric specialties. The Icahn School of Medicine at Mount Sinai is ranked No. 11 nationwide in National Institutes of Health funding and in the 99th percentile in research dollars per investigator according to the Association of American Medical Colleges. Newsweek’s “The World’s Best Smart Hospitals” ranks The Mount Sinai Hospital as No. 1 in New York and in the top five globally, and Mount Sinai Morningside in the top 20 globally.

Equal Opportunity Employer

The Mount Sinai Health System is an equal opportunity employer, complying with all applicable federal civil rights laws. We do not discriminate, exclude, or treat individuals differently based on race, color, national origin, age, religion, disability, sex, sexual orientation, gender, veteran status, or any other characteristic protected by law. We are deeply committed to fostering an environment where all faculty, staff, students, trainees, patients, visitors, and the communities we serve feel respected and supported. Our goal is to create a healthcare and learning institution that actively works to remove barriers, address challenges, and promote fairness in all aspects of our organization.

Compensation Statement

Mount Sinai Health System (MSHS) provides a salary range to comply with the New York City Law on Salary Transparency in Job Advertisements. The salary range for the role is $79720 - $161199 Annually. Actual salaries depend on a variety of factors, including experience, education, and hospital need. The salary range or contractual rate listed does not include bonuses/incentive, differential pay or other forms of compensation or benefits.