• Client Support Liaison

    Cherry Bekaert (Richmond, VA)


    We are seeking a detail-oriented and client-focused **Client Support Liaison (CSL)** to join our Core Tax team. In this role, you will serve as a primary point of contact for clients on non‑technical matters, supporting them through document coordination, technology tools, and ongoing communication. You will also work closely with Partners and Managers to streamline processes, ensure timely delivery of tax work, and support internal operations such as billing, reporting, and data management.

     

    If you thrive in a fast-paced environment, enjoy helping clients, and excel at managing details and deadlines, this is an excellent opportunity to contribute to a high-impact team.

     

    What You’ll Do

    Client Support & Communication

    + Serve as a primary contact for clients on non‑technical questions.

    + Request, track, and organize supporting documents.

    + Follow up on engagement letters, consents, and e-file forms.

    + Assist clients with Suralink, TaxCaddy, SafeSend, and other tax technology tools.

    + Act as an additional point of contact for technical matters as needed.

    Partner/Manager Assistance

    + Roll Axcess tax returns and engagement binders.

    + Save and organize documents in Engagement, SP Binders, and GFR.

    + Assist with extension preparation and identify bottlenecks in aging returns.

    + Prepare PBC and Open Items Lists.

    + Assist with e-file rejections and schema errors.

    + Submit engagement letters and create new returns in CCH Axcess.

    + Prepare TEAFs and submit POAs.

    + Support billing by generating WIP reports.

    + Assist in researching IRS notices and drafting responses.

    + Gather financials for quarterly estimates and coordinate with Partners on required client estimations.

    Reporting & Technology Support

    + Support due date reporting.

    + Analyze data using Excel (Pivot Tables, VLOOKUP, etc.).

    + Create custom reports as needed.

    + Manage client accounts in Suralink and TaxCaddy.

    + Review incoming client documents and determine readiness for tax preparation.

    + Publish tax returns and documents to Suralink/TaxCaddy.

    What You Bring

    + Proficiency with Microsoft Office software, especially Excel.

    + Quickly learn and adapt to new software platforms, ensuring efficient support for clients and internal teams

    + Strong communication, organizational, and technical skills are essential, along with the ability to adapt to deadlines and proactively solve problems.

    + Ability to thrive and adapt in a fast-paced, dynamic environment.

    + Integrity, dependability, and trustworthiness are required.

    Education & Experience

    + **Minimum Education:** High school diploma or equivalent.

    + **Experience:**

    + 5+ years in a **client service–driven environment** .

    + Administrative experience required.

    + Experience in a tax firm is preferred but not required.

    What you can expect from us:

    + Our shared values that foster inclusion and belonging including uncompromising integrity, collaboration, trust, and mutual respect

    + The opportunity to innovate and do work that motivates and engages you

    + A collaborative environment focused on enabling you to further your career growth and continuous professional development

    + Competitive compensation and a total rewards package that focuses on all aspects of your wellbeing

    + Flexibility to do impactful work and the time to enjoy your life outside of work

    + Opportunities to connect and learn from professionals from different backgrounds and with different cultures

    Benefits Information:

    Cherry Bekaert cares about our people. We offer competitive compensation packages based on performance that recognize the value our people bring to our clients and our Firm. The salary range for this position is included below. Individual salaries within this range are determined by a variety of factors including but not limited to the role, function and associated responsibilities, a candidate’s work experience, education, knowledge, skills, and geographic location. In addition, we offer a comprehensive, high-quality benefits program (https://careers.cbh.com/benefits/) which includes annual bonus, medical, dental, and vision care; disability and life insurance; generous Paid Time Off; retirement plans; Paid Care Leave; and other programs that are dedicated to enhancing your personal and work life and providing you and your family with a measure of financial protection.

    Pay Range:

    $24.98-$37.12

     

    About Cherry Bekaert

     

    Cherry Bekaert, ranked among the largest assurance, tax and advisory firms in the U.S., serves clients across industries in all 50 U.S. states and internationally. For more details, visit https://www.cbh.com/disclosure/

     

    Cherry Bekaert provides equal employment opportunities to applicants and employees without regard to race, color, religion, age, sex, sexual orientation, gender identity/expression, national origin, citizenship status, protected veteran status, disability status, or any other category protected by applicable federal, state or local laws. https://careers.cbh.com/legal-disclosures/ contains further information regarding the firm's compliance with federal, state and local recruitment and hiring laws.

     

    This role is expected to accept applications for at least five calendar days and may continue to be posted until a qualified applicant is selected or the position has been cancelled.

     

    Candidates must demonstrate eligibility to work in the United States. Cherry Bekaert will not provide work sponsorship for this position.

     

    Cherry Bekaert LLP and Cherry Bekaert Advisory LLC are members of Allinial Global, an accountancy and business advisory global association. Visit us at  https://careers.cbh.com/ and follow us on LinkedIn, Instagram, Twitter and Facebook.

     

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