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Job Description

Insight Global is seeking a Helpdesk Specialist for a direct hire opportunity in the Houston, TX area. This person will be joining a small IT team to provide IT support for internal employees. You will provide technical support and troubleshooting for end-users in a fast-paced environment. The ideal candidate will have 1–2 years of IT support experience, with working knowledge of Microsoft 365 applications and basic SharePoint Online administration. This role requires strong problem-solving skills, excellent communication, and a customer-first mindset. This position requires onsite Mon-Friday!

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to [email protected] learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.

Skills and Requirements

- 3 years of IT support or helpdesk type role

- Experience troubleshooting Microsoft 365 applications

- Experienced handling in-person IT issues

- Excellent communicator and personality

- Problem solver and know how to prioritize urgent matters - Experience w/ SharePoint Online, Entra ID, Exchange Online

- Experienced in a fast pace environment