- ASM Research, An Accenture Federal Services Company (Annapolis, MD)
- …of the application of the National Institute of Standards and Technology (NIST) Risk Management Framework (RMF) standards and guidance as outlined in the ... & Compliance Minimum Qualifications: + Five (5) years of relevant C&A experience; Risk Management Framework (RMF) and NIST C&A experience + DOD IA experience +… more
- ASM Research, An Accenture Federal Services Company (Annapolis, MD)
- …training + Participates in staff meetings and clinical conferences + Supports quality and risk management to meet call center target metrics + Ensures complete ... reports. Guides direct reports to effectively handle and manage high- risk calls with professionalism and in accordance with established...and accurate documentation in case management system (CMS) + Assists direct reports to deescalate… more
- ASM Research, An Accenture Federal Services Company (Annapolis, MD)
- …their families. Demonstrates an ability to effectively handle and manage high- risk calls with professionalism and in accordance with established protocols. Maintain ... wellness, and other specialty and add-on services. + Identifies high- risk cases and responds as indicated in accordance with...service standards and document all cases in the Case Management System (CMS). + Performs call follow-up and reporting… more
- ASM Research, An Accenture Federal Services Company (Annapolis, MD)
- …implement complex changes on production systems. + Analyzes and assesses the impact and risk of complex risk changes on production systems. + Resolves escalated ... and will not be considered in any personnel or management decisions. We affirm our commitment to these fundamental...and will not be considered in any personnel or management decisions. We affirm our commitment to these fundamental… more