- Kyndryl (Tallahassee, FL)
- …goals. + Integrate Agentic AI and machine learning technologies into contact center workflows (eg, agent assist, conversational AI, predictive outreach). + ... a Consult Partner,** we are seeking a dynamic and experienced individual to lead strategic sales and consulting engagements focused on transforming Contact Center… more
- Mass Markets (Macdill AFB, FL)
- …partner in the industry. We are hiring an Experienced QA Supervisor to lead our quality assurance efforts across multiple BPO campaigns. You'll oversee QA analysts, ... + Supervise QA analysts and oversee daily monitoring of agent interactions. + Conduct calibration sessions to ensure scoring...after 60 days of employment, and all employees have access to MEC medical plans after just 30 days.… more
- Mass Markets (FL)
- …for a motivated and results-driven Team Leader to oversee a team of call center agents. This role is essential in ensuring that performance standards are met, agents ... excellent problem-solving abilities, and a deep understanding of call center operations. To be considered for this role, you...+ Provide ongoing training and development programs to enhance agent skills and knowledge. + Offer guidance and support… more
- Pearl Interactive Network (Tallahassee, FL)
- Do you lead with empathy, drive performance with purpose, and bring out the best in your teams? **Pearl Interactive Network** is seeking accomplished **Call ... Center Supervisors (CCSs)** to join our **Talent Community** in...speed.cloudflare.com to verify before you apply.** 2. Ethernet cable access . Wi-Fi-only connectivity is prohibited. 3. Private and secure… more
- University of Miami (Medley, FL)
- …for a common goal. The incumbent is responsible for supervising a team of contact center agents who are responsible for patient access and registration for the ... of UHealth Connect has an exciting opportunity for a Full Time Supervisor, Contact Center to work Remotely. The individual in this position is part of the UHealth… more
- EverBank (Jacksonville, FL)
- ** Lead Quality Analyst Banking** The Lead Quality...the quality of call response times, customer hang-ups and agent contacts to ensure the call center is ... Banking ensures the quality of the performance of call center associates who deal with existing and potential customers....a pioneer in online banking, we offer convenient digital access for clients 24/7, in addition to phone banking… more
- Anywhere Real Estate (Wellington, FL)
- …Sales Manager works alongside the Senior Vice President/Regional Sales Manager ("SVP") to lead the offices, assuring the needs of sales associates, staff and the SVP ... retention and training of existing agents to increase SIR agent production and revenue. In addition, the Regional Sales...agents, with a particular focus on Wellington, and will lead the onboarding of independent agents new to the… more
- Chewy (Plantation, FL)
- …to excel. A customer-first mentality is crucial for this role. **What You'll Do:** + Lead a total team size of 45-85 frontline Team Members and 3-5 Salaried Team ... engagement and timely execution of initiatives; Promote an engaging agent experience through other leaders. + Collaborate with other...of employees to ensure a highly engaged workforce. + Lead change management for your team. + Delivery of… more
- Anywhere Real Estate (Jacksonville, FL)
- …Senior Manager supports initiatives that connect our global network, enhance agent education, and promote cross-border collaboration. This person will be expected ... growth and brand loyalty 3. **Referral Ecosystem Support & Expansion** : Lead referral-related education and adoption of the Global Referral Network. Partner with… more
- Capco, a Wipro Company (Orlando, FL)
- …+ Lead the implementation of intelligent autonomous agents and multi- agent systems capable of complex decision-making, task execution, and interaction with ... **About the team:** At the Capco Technology Delivery Center , we are dedicated to the financial services...Context Protocol (MCP) solutions to standardize how AI applications access and utilize external data sources, tools, and real-time… more