- Mass Markets (Savannah, GA)
- POSITION OVERVIEW ENTRY-LEVEL CALL CENTER AGENT (FULL-TIME) We are looking for call center agents to support inbound and outbound customer service and sales ... needed + Accurately document and process customer claims in appropriate systems + Lead fact-finding discussions to determine the best options for the customer +… more
- Mass Markets (Hinesville, GA)
- …established ourselves as a trusted partner in the industry. We are looking for call center agents in the area to join our rapidly growing team. You will be ... needed + Accurately document and process customer claims in appropriate systems. + Lead fact-finding discussions to determine the best options for the customer. +… more
- Marriott (Atlanta, GA)
- …Services Operations **Location** Atlanta Airport Marriott Gateway, 2020 Convention Center Concourse, Atlanta, Georgia, United States, 30337VIEW ON MAP ... dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds… more
- Mass Markets (Garden City, GA)
- …Assurance Manager to lead the QA function in our BPO contact center . You will be responsible for ensuring service quality, compliance, and continuous improvement ... Lead the QA team in monitoring and evaluating agent interactions across various campaigns. + Develop and implement...a QA leadership role within a BPO or contact center . + Strong knowledge of QA methodologies, tools, and… more
- Mass Markets (Garden City, GA)
- …partner in the industry. We are seeking an Experienced Operations Supervisor to lead a team of agents in delivering exceptional service across BPO campaigns. You'll ... and ensure adherence to KPIs and SLAs. + Monitor agent performance and provide regular coaching and feedback. +...experience in a supervisory role in a BPO contact center . + Strong leadership, communication, and problem-solving skills. +… more
- Kyndryl (Atlanta, GA)
- …goals. + Integrate Agentic AI and machine learning technologies into contact center workflows (eg, agent assist, conversational AI, predictive outreach). + ... a Consult Partner,** we are seeking a dynamic and experienced individual to lead strategic sales and consulting engagements focused on transforming Contact Center… more
- Mass Markets (Garden City, GA)
- …partner in the industry. We are hiring an Experienced QA Supervisor to lead our quality assurance efforts across multiple BPO campaigns. You'll oversee QA analysts, ... + Supervise QA analysts and oversee daily monitoring of agent interactions. + Conduct calibration sessions to ensure scoring...after 60 days of employment, and all employees have access to MEC medical plans after just 30 days.… more
- Pearl Interactive Network (Atlanta, GA)
- Do you lead with empathy, drive performance with purpose, and bring out the best in your teams? **Pearl Interactive Network** is seeking accomplished **Call ... Center Supervisors (CCSs)** to join our **Talent Community** in...speed.cloudflare.com to verify before you apply.** 2. Ethernet cable access . Wi-Fi-only connectivity is prohibited. 3. Private and secure… more
- RELX INC (Alpharetta, GA)
- …our Team: The US Head of Risk HR Business Partners works closely with the Center of Excellence (COE) partners to ensure the effective delivery of COE programs and ... area of responsibility, in line with business requirements. They will lead consistent implementation while also managing and coordinating day-to-day HR Business… more
- Cardinal Health (Atlanta, GA)
- …issues, researching accounts and providing resolutions in a high-volume call center . The Representative II, Customer Service Operations processes orders for ... **_Responsibilities_** The Customer Care Representative operates as a "Universal Agent ", who is able to meet the needs of...address customer's concerns + Consults with Supervisor or Team Lead on complex and unusual problems + Adhere to… more