• Entry-Level Contact Center Agent…

    Mass Markets (Las Cruces, NM)
    POSITION OVERVIEW ENTRY-LEVEL CONTACT CENTER AGENT (FULL-TIME) We are looking for call center agents to support inbound and outbound customer service and ... needed + Accurately document and process customer claims in appropriate systems + Lead fact-finding discussions to determine the best options for the customer +… more
    Mass Markets (07/23/25)
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  • Call Center Agent (Days)

    Mass Markets (Las Cruces, NM)
    …have established ourselves as a trusted partner in the industry. As a day shift Call Center Agent , you will be either dedicated to a specific project or handle ... needed + Accurately document and process customer claims in appropriate systems. + Lead fact-finding discussions to determine the best options for the customer. +… more
    Mass Markets (06/24/25)
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  • Contact Center Quality Assurance Manager

    Mass Markets (Mesilla, NM)
    …Assurance Manager to lead the QA function in our BPO contact center . You will be responsible for ensuring service quality, compliance, and continuous improvement ... Lead the QA team in monitoring and evaluating agent interactions across various campaigns. + Develop and implement...a QA leadership role within a BPO or contact center . + Strong knowledge of QA methodologies, tools, and… more
    Mass Markets (06/04/25)
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  • Experienced Call Center Operations…

    Mass Markets (Mesilla, NM)
    …partner in the industry. We are seeking an Experienced Operations Supervisor to lead a team of agents in delivering exceptional service across BPO campaigns. You'll ... and ensure adherence to KPIs and SLAs. + Monitor agent performance and provide regular coaching and feedback. +...experience in a supervisory role in a BPO contact center . + Strong leadership, communication, and problem-solving skills. +… more
    Mass Markets (06/04/25)
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  • Director, Consult Partner - Contact Center…

    Kyndryl (Santa Fe, NM)
    …goals. + Integrate Agentic AI and machine learning technologies into contact center workflows (eg, agent assist, conversational AI, predictive outreach). + ... a Consult Partner,** we are seeking a dynamic and experienced individual to lead strategic sales and consulting engagements focused on transforming Contact Center… more
    Kyndryl (07/29/25)
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  • Call Center Team Leader

    Mass Markets (NM)
    …for a motivated and results-driven Team Leader to oversee a team of call center agents. This role is essential in ensuring that performance standards are met, agents ... excellent problem-solving abilities, and a deep understanding of call center operations. To be considered for this role, you...+ Provide ongoing training and development programs to enhance agent skills and knowledge. + Offer guidance and support… more
    Mass Markets (06/13/25)
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  • Representative II, Customer Care Order Placement

    Cardinal Health (Santa Fe, NM)
    …issues, researching accounts and providing resolutions in a high-volume call center . The Representative II, Customer Service Operations processes orders for ... **_Responsibilities_** The Customer Care Representative operates as a "Universal Agent ", who is able to meet the needs of...address customer's concerns + Consults with Supervisor or Team Lead on complex and unusual problems + Adhere to… more
    Cardinal Health (08/19/25)
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  • Human Resources Partner

    RTX Corporation (Farmington, NM)
    …citizenship is required, as only US citizens are authorized to access information under this program/contract. **Security Clearance:** None/Not Required At Raytheon, ... dynamic and fast-paced role you will partner and collaborate with the HR Lead and business leaders to understand the business strategies and objectives while… more
    RTX Corporation (08/13/25)
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