- Mount Sinai Health System (Huntington, NY)
- **Job Description** ** Access Center Lead Agent - Hicksville, Long Island- OFFS** **Strength Through Diversity** Groundbreaking science. Advancing ... medicine. Healing made personal. **Job Title: Access Center Lead Agent ** The Lead Agent for the Access Center is a senior level… more
- Mount Sinai Health System (New York, NY)
- **Job Description** In the Access Center Lead Agent role within the FPA Access Center , you will be responsible for exemplifying patient ... the various doctors' offices in our health system. The Lead Agent for the Access Center is a senior level individual, responsible for scheduling… more
- Mount Sinai Health System (Greenlawn, NY)
- **Job Description** The Lead Agent for the Access Center is a senior level individual, responsible for scheduling appointments, consults and follow-up ... appointments for patients, and who takes a lead role among this group, mentoring and managing all...actively participate in creating a culture that ensures fair access to opportunities, promotes inclusive practices, and supports the… more
- Mirabito Energy Products (Binghamton, NY)
- …Key Responsibilities Leadership & Performance Management + Remote/Office Team Oversight: Manage and lead a team of remote/Office Call Center Agents, fostering a ... high-performing team culture despite physical distance. + Performance Monitoring: Utilize call center technology (WFM, QM, CRM) to monitor agent productivity,… more
- Bassett Healthcare (Hamilton, NY)
- …includes Advance Directive information. Health Information Privacy documents, plus Health Center and Bassett Network brochures. Also established patients over the ... or MyBassett to meet patient satisfactions. + Takes a lead in service recovery and acts as a service...by supervisors for new employees. + May assign daily agent assignments for telephone queues in either Amtelco or… more
- City of New York (New York, NY)
- …diseases. Position Summary: Reporting to BCD's Medical Director, the Special Pathogens Lead will serve as a medical epidemiologist and subject matter expert for ... and rare or emerging infectious disease investigations. The Special Pathogens Lead will provide scientific and operational leadership in collaboration with the… more
- CVS Health (Albany, NY)
- …the AI Subject Matter Expert (SME) and Business Product Owner for contact center technology supporting the Retail Customer Care organization. In this role, you will ... lead and collaborate closely with IT and business partners...These solutions will span a wide range of contact center and operations support functions, with a focus on… more
- OneMain Financial (New York, NY)
- …defining and executing the product roadmap for the organization's enterprise contact center platform. This role will drive the development and go-to-market strategy ... enables seamless omnichannel communication across all customer touchpoints, including contact center and branch interactions. The Director will work closely with… more
- Molina Healthcare (NY)
- …+ Lead the **design and deployment of AI-enabled contact center capabilities** , including conversational AI, intelligent routing, predictive analytics, and ... that power voice, video, messaging, digital identity, and contact center experiences-ensuring seamless, intelligent, and secure interactions for members, providers,… more
- Otsuka America Pharmaceutical Inc. (Albany, NY)
- …The Associate Director, R&D HCP Engagement CoE is a critical change agent and system implementer responsible for designing the operating model and overseeing ... the Medical Excellence & Operations Vendor and Contracts Management Lead and directly manages the Manager, HCP Engagement ...the HCP Engagement CoE, acting as the primary change agent to transform the fragmented HCP engagement process into… more