- Mount Sinai Health System (Huntington, NY)
- **Job Description** The Lead Agent for the Access Center is a senior level individual, responsible for scheduling appointments, consults and follow-up ... appointments for patients, and who takes a lead role among this group, mentoring and managing all...actively participate in creating a culture that ensures fair access to opportunities, promotes inclusive practices, and supports the… more
- Research Foundation CUNY (New York, NY)
- …the LaGuardia College Adult & Continuing Education fiscal office and the SBDC Lead Center to review fiscal performance, reconcile budgets, and manage contracts. ... Prepare required fiscal and narrative reports for submission to LaGuardia administration, the Lead Center , and funding partners. + Ensure all fiscal activity,… more
- Navient (Albany, NY)
- …+ Identifying opportunities for process automation through technology to streamline contact center workflows, improve agent efficiency, and enable customers to ... - break free from high-interest rates or monthly payments. + **Scholarships** - access to thousands of scholarships to help students pay less. Earnies are committed… more
- Kyndryl (Albany, NY)
- …goals. + Integrate Agentic AI and machine learning technologies into contact center workflows (eg, agent assist, conversational AI, predictive outreach). + ... a Consult Partner,** we are seeking a dynamic and experienced individual to lead strategic sales and consulting engagements focused on transforming Contact Center… more
- Bassett Healthcare (Hamilton, NY)
- …includes Advance Directive information. Health Information Privacy documents, plus Health Center and Bassett Network brochures. Also established patients over the ... or MyBassett to meet patient satisfactions. + Takes a lead in service recovery and acts as a service...by supervisors for new employees. + May assign daily agent assignments for telephone queues in either Amtelco or… more
- S&P Global (New York, NY)
- …the Role:** **Grade Level (for internal use):** 12 As part of our newly formed AI Center of Excellence (CoE), the **AI Architect Lead ** will play a critical role ... architecture, data engineering, or AI/ML systems design. + Proven ability to lead technical projects from concept to deployment. + Familiarity with cloud platforms… more
- GE Vernova (Schenectady, NY)
- …industrial, fossil, and nuclear steam turbines for both GE and oOEM units. + Lead service center complex repairs on rotors, diaphragms, casings, valves, etc. + ... and test plan for site assembly/disassembly and for service center repair scope. + Lead and participate...concise manner, both in writing and verbally. + Change agent - ability to engage employees globally and empower… more
- Google (New York, NY)
- …achieve very meaningful results in the real world. Some examples include the customer agent built for large call center environments, to fast food ordering ... Strategy and Operations Lead , Global Business Applied AI _corporate_fare_ Google _place_...handled by our Food AI agent . The team is transforming how enterprises connect with… more
- Molina Healthcare (Buffalo, NY)
- …+ Lead the **design and deployment of AI-enabled contact center capabilities** , including conversational AI, intelligent routing, predictive analytics, and ... that power voice, video, messaging, digital identity, and contact center experiences-ensuring seamless, intelligent, and secure interactions for members, providers,… more
- Guardian Life (New York, NY)
- As the Head of Agentic AI Engineering, you will lead the development and implementation of our enterprise initiatives which include automation solutions, Agentic AI ... initiatives, including improvements in self-service adoption, call avoidance, and agent performance. + Multi-Functional Collaboration: Seasoned in guiding and… more