- Amazon (New York, NY)
- …personalized service across all channels (voice, email, chat, IVR) utilizing flexible access to data and applications to deliver exceptional customer and agent ... goals for the AWS business. Key job responsibilities * Lead a Customer Obsessed Connect business. * Lead...Strong CX background with history of growing a Contact Center , VDI, or Unified Communications business. Amazon is an… more
- conEdison (New York, NY)
- …including setting up projects, understanding billing, and IAM (Identity & Access Management), with hands-on experience in roles, service accounts, and ... required. + Strong understanding of call routing, IVR, speech recognition, agent assist, analytics, reporting, and omnichannel capabilities, required. + Experienced… more
- H&R Block (Albany, NY)
- …growth. It is designed to elevate how we work, how we serve, and how we lead in our industry. At H&R Block, we're curious, creative, and always on the move. If ... better if you also had + CPA or Enrolled Agent certification + Experience completing complex tax returns +...returns + Experience working in a fast-paced environment + Access to high speed, reliable internet + Experience and… more
- Guardian Life (New York, NY)
- …through targeted coaching plans and initiatives. **You Are: ** A change agent and facilitator, driving organizational focus on value delivery, flow and business ... the organization. **You Will:** **Facilitate Value Stream Events:** + Lead and facilitate key value stream events such as...value streams to reduce delivery risks. **Contribute to the Center of Excellence:** + Contribute to Communities of Practice… more
- Anywhere Real Estate (Buffalo, NY)
- …and written communication skills. + A "people-first" approach with the ability to keep the agent and consumer at the center of the transaction. + Ability to ... develop and engage the Escrow Support Specialists. **Responsibilities:** **Team Supervision:** Lead a team of Escrow Support Specialists to drive team success.… more
- Guardian Life (New York, NY)
- …aligning with product vision and customer objectives. **You Are** **:** A change agent and facilitator, driving team focus on product delivery and business outcomes. ... maturity. + Act as an active member of the Center of Excellence, contributing to standards, best practices and...with experience in Agile project management practicesand ability to lead and reinforce strong team habits + Ability to… more
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