- Amazon (Santa Clara, CA)
- …data scientists, software engineers, and product managers, to integrate LLM-based solutions into Amazon 's customer service platforms. - Develop and implement ... and explore opportunities to incorporate new techniques and technologies into Amazon 's customer service solutions. - Collaborate with internal and external… more
- Amazon (Santa Clara, CA)
- Description We are seeking a Principal Applied Scientist to lead Amazon Customer Service 's (ACS) text-based AI initiatives. In this role, you will spearhead ... development of our large language model foundations and agentic AI solutions for customer service automation. You will architect scalable chatbot solutions that… more
- Amazon (Santa Clara, CA)
- …data scientists, software engineers, and product managers, to integrate LLM-based solutions into Amazon 's customer service platforms. - Develop and implement ... and explore opportunities to incorporate new techniques and technologies into Amazon 's customer service solutions. - Collaborate with internal and external… more
- Amazon (Santa Clara, CA)
- …and program managers who develop and deploy LLM-based Conversational AI systems to enhance Amazon 's customer service experience and effectiveness. We work on ... the Customer Engagement Technology (CET) team within Customer Service is to create Earth's best...develop multi-modal, multi-turn, goal-oriented dialog systems that can handle customer issues at Amazon scale across multiple… more
- Amazon (Santa Clara, CA)
- …own the definition and implementation of customer -focused, AI-driven innovation in Amazon Customer Service globally, leveraging GenAI, ML, and/or NLP ... A typical day for an Applied Scientist in the Customer Service science team involves a combination...AI projects, and conceived new ideas to improve how Amazon utilizes data to transform the customer … more
- Amazon (Santa Clara, CA)
- …own the definition and implementation of customer -focused, AI-driven innovation in Amazon Customer Service globally, leveraging GenAI, ML, and/or NLP ... (ML), Ontology, and Natural Language Processing (NLP) to enhance customer service associate and customer ...conceive innovative ways to leverage data in transforming the customer experience. Amazon offers a full range… more
- Amazon (Santa Clara, CA)
- …own the definition and implementation of customer -focused, AI-driven innovation in Amazon Customer Service globally, leveraging Data Science, Agentic AI, ... Ontology, and Natural Language Processing (NLP) to enhance customer service associate and customer experiences. Amazon offers a full range of benefits… more
- Amazon (Santa Clara, CA)
- …cloud-based contact center that enables businesses to deliver engaging, dynamic, and personal customer service experiences. Amazon Connect is the result of ... into building the tools Amazon uses to provide its award winning customer service at massive scale and launching it as a publicly available AWS service… more
- Amazon (Culver City, CA)
- …to help build mind share and ubiquity of Amazon Music and to foster customer use, service adoption, and breadth of device choice available to our customers. ... effectively and respectfully with employees, supervisors, and staff to ensure exceptional customer service ; and follow all federal, state, and local laws… more
- Amazon (Santa Clara, CA)
- …experiences for customers globally. If you're ready to make history by revolutionizing customer service technology at Amazon , driving innovation that impacts ... with senior leaders across Amazon to identify and prioritize customer service opportunities * Design and develop experiments to test hypotheses and define… more