- Amazon (Santa Clara, CA)
- …data scientists, software engineers, and product managers, to integrate LLM-based solutions into Amazon 's customer service platforms. - Develop and implement ... and explore opportunities to incorporate new techniques and technologies into Amazon 's customer service solutions. - Collaborate with internal and external… more
- Amazon (San Diego, CA)
- …is an essential part of that mission. Amazon CS is one of the largest customer service organizations in the world. Our tens of thousands of Customer ... Amazon 's mission is to be 'Earth's most customer -centric company', and our award-winning Customer ...Product & Technology organization powers CS by developing elegant Customer and Customer Service Associate… more
- Amazon (Santa Clara, CA)
- …and development of innovative self- service technologies and generative AI solutions for Amazon Customer Service . In this role, you will be responsible ... Description We're Amazon 's Customer Engagement Technology Team and...Team and our mission is to design Earth's best customer service where every interaction is intuitive,… more
- Amazon (Santa Clara, CA)
- Description We are seeking a Principal Applied Scientist to lead Amazon Customer Service 's (ACS) text-based AI initiatives. In this role, you will spearhead ... development of our large language model foundations and agentic AI solutions for customer service automation. You will architect scalable chatbot solutions that… more
- Amazon (Santa Clara, CA)
- …data scientists, software engineers, and product managers, to integrate LLM-based solutions into Amazon 's customer service platforms. - Develop and implement ... and explore opportunities to incorporate new techniques and technologies into Amazon 's customer service solutions. - Collaborate with internal and external… more
- Amazon (Santa Clara, CA)
- …and program managers who develop and deploy LLM-based Conversational AI systems to enhance Amazon 's customer service experience and effectiveness. We work on ... the Customer Engagement Technology (CET) team within Customer Service is to create Earth's best...develop multi-modal, multi-turn, goal-oriented dialog systems that can handle customer issues at Amazon scale across multiple… more
- Amazon (Santa Clara, CA)
- …own the definition and implementation of customer -focused, AI-driven innovation in Amazon Customer Service globally, leveraging GenAI, ML, and/or NLP ... A typical day for an Applied Scientist in the Customer Service science team involves a combination...AI projects, and conceived new ideas to improve how Amazon utilizes data to transform the customer … more
- Amazon (Santa Clara, CA)
- …own the definition and implementation of customer -focused, AI-driven innovation in Amazon Customer Service globally, leveraging GenAI, ML, and/or NLP ... (ML), Ontology, and Natural Language Processing (NLP) to enhance customer service associate and customer ...conceive innovative ways to leverage data in transforming the customer experience. Amazon offers a full range… more
- Amazon (Santa Clara, CA)
- …own the definition and implementation of customer -focused, AI-driven innovation in Amazon Customer Service globally, leveraging Data Science, Agentic AI, ... Ontology, and Natural Language Processing (NLP) to enhance customer service associate and customer experiences. Amazon offers a full range of benefits… more
- Amazon (Santa Clara, CA)
- …cloud-based contact center that enables businesses to deliver engaging, dynamic, and personal customer service experiences. Amazon Connect is the result of ... into building the tools Amazon uses to provide its award winning customer service at massive scale and launching it as a publicly available AWS service… more