- Amazon (Austin, TX)
- …define the next generation of contact routing for Amazon Customer Service , providing a seamless customer support experience and ensuring issues are ... Amazon .com is broadly recognized as #1 in Customer Service in the US and abroad....Engagement Technologies (CET) department. CET owns the technology to support and enhance our customer service… more
- Amazon (Austin, TX)
- …of Amazon 's products using Artificial Intelligence? Then we're looking for you! The Amazon Customer Service (CS) Knowledge team is seeking an experienced ... short- and long-term goals. - Ensure seamless integration with Amazon 's Customer Service ecosystem. -...Amazon offers a full range of benefits that support you and eligible family members, including domestic partners… more
- Amazon (Austin, TX)
- …to return items or not return to Amazon . Andon Cord empowers our front-line customer service associates to pull a product off the Amazon website if ... Amazon uses the Andon Cord as a core customer obsession mechanism. We seek to identify and eliminate...Amazon offers a full range of benefits that support you and eligible family members, including domestic partners… more
- Amazon (Austin, TX)
- …Off (PTO) 4. 401(k) Plan About the team Andon Cord (AC) is a flagship Customer Service program that manifests our commitment to prevent customers from receiving ... Amazon offers a full range of benefits that support you and eligible family members, including domestic partners...improvements throughout the consumer business. AC empowers our front-line customer service associates to pull a product… more
- Amazon (Austin, TX)
- …been building. Key job responsibilities As a Business Intelligence Engineer (BIE) on the Amazon Stores Customer Service (CS) Concessions Team you will be ... to improve customer experience within the Global Customer Service Concessions Team. The Global Concessions...Amazon offers a full range of benefits that support you and eligible family members, including domestic partners… more
- Amazon (Austin, TX)
- …and resolve all issues impacting customers at scale. WWDE is an organization within Amazon Customer Service (CS) that innovates with technology to remove ... Amazon offers a full range of benefits that support you and eligible family members, including domestic partners...services with a combination of engineering and science. The Customer Service Economics & Optimization team is… more
- Amazon (Austin, TX)
- …effectively and respectfully with employees, supervisors, and staff to ensure exceptional customer service ; and follow all federal, state, and local laws ... Amazon Vendor Services organization is seeking a Senior Customer Success Manager to shape the future of the...Amazon Supply Chain program. About the team The Amazon Vendor Services program is a paid service… more
- Amazon (Houston, TX)
- …effectively and respectfully with employees, supervisors, and staff to ensure exceptional customer service ; and follow all federal, state, and local laws ... processes to leverage the capabilities of Gen AI. AWS Amazon Q Customer Success Team (Q-CST) members...specialists, partners and regional organizations - Stay informed on Amazon Q service updates and advancements in… more
- Amazon (Austin, TX)
- Description Amazon Customer Service is using generative AI to reinvent and reimagine our customer experiences. While we've made great strides in using AI ... in the life of a Senior UX Designer in Amazon Customer Service is fast-paced,...or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit… more
- Amazon (Austin, TX)
- …product and/or process changes with the goal of improving system performance and customer ( Amazon Operations) sentiment. You will drive customer adoption ... at our test sites * Identify requirements and capture "voice of the customer " product/ service feedback to influence product design and development priorities. *… more