- Deloitte (Austin, TX)
- …efforts, building your consulting expertise while helping deliver cutting-edge solutions in customer experience. Work You'll Do + Support pre-sales and ... Our Deloitte Customer team empowers organizations to build deeper relationships...strategies, digital products and innovation, marketing, commerce, sales, and service . We are a team of strategists, data scientists,… more
- ServiceNow, Inc. (Addison, TX)
- …technical governance, and best practices - Build strong relationships with customer technical and business leaders, to align ServiceNow solutions with business ... health of the platform - Guide ServiceNow, partner and customer employees on the team to deliver a solution...technical debt and align to ServiceNow leading practices - Support the sales effort by scoping and estimating the… more
- NRG Energy, Inc. (Houston, TX)
- …transformation roles. . Demonstrated success in leading AI/automation projects in a customer service environment. . Strong understanding of contact center ... with stakeholders at all levels to build alignment and support . + Demonstrate the ability to adapt, embrace change,...AI platforms (eg, Nice, Genesys, Azure AI, Google Dialogflow, Amazon Lex). . Familiarity with customer journey… more
- Public Storage (Plano, TX)
- …implementing conversational AI, generative AI, and agentic AI solutions in customer service environments, including evaluating and selecting appropriate LLMs ... , and reporting tools (Power BI, Tableau, etc.) + **Background in customer experience design** or service design thinking **Additional Information** Public… more
- Public Storage (Plano, TX)
- …instrumental in evolving our operations from traditional systems to intelligent, autonomous customer service , balancing exceptional customer experience with ... gathering, process mapping, stakeholder management, and documentation + Contact center or customer service domain knowledge with understanding of IVR, chat… more
- World Wide Technology (San Antonio, TX)
- …and why join?** Solutions Consulting & Engineering is an organization that is Customer Focused and Solutions Led. We deliver end-to-end (E2E) and emerging solutions ... to drive customer satisfaction, increase profitability and growth. Our success is...lead the design, develop, engineer, and document the new Amazon Web Services (AWS) environment and infrastructure supporting our… more
- Oracle (Austin, TX)
- …with and support the North America Sales organization and Oracle customer base. The Senior Oracle Cloud Infrastructure Technologist is a hands-on technical ... as well as strong leadership and communication skills to work effectively with customer technical teams and business stakeholders to ensure customer requirements… more
- Highmark Health (Austin, TX)
- …This job is a strong advocate of cloud technology and engineering support necessary to drive the organization's next-generation technologies. The intermediate level ... maintain, and optimize cloud usage across the organization through engineering support of cloud technologies and through automation builds and related technologies.… more
- CACI International (Houston, TX)
- …of developers, interacting with users, developing, and prioritizing new features based on customer needs, customer service , managing schedule, and supporting ... Program, will serve as a multi-purpose outpost orbiting the Moon that provides essential support for long-term human return to the lunar surface, and serves as a… more
- Wells Fargo (San Antonio, TX)
- …Wells Fargo is seeking a Senior Artificial Intelligence Solutions Consultant to support the implementation and optimization of AI-driven customer experience ... our migration to a new Contact Center as a Service (CCaaS) platform. This consultant will drive and deliver...report on AI model performance, including precision, recall, and customer satisfaction metrics. + Support the design… more