- Bank of America (Plano, TX)
- …zones, data platforms, developer platforms, cloud-native services). + Translate business and customer needs into AWS service offerings that drive adoption, ... + Monitor product performance through KPIs (adoption, cost efficiency, NPS, service uptime). + Drive continuous improvement through customer feedback,… more
- Ryder System (Austin, TX)
- …maintains good relationships with customer and IT colleagues to meet expected customer service levels. + Familiar with project management techniques and may ... Engineering Lead provides engineering, deployment of engineering solutions and support services for both cloud and on-premise network infrastructures. Provide… more
- Kyndryl (Austin, TX)
- …cloud-based CCaaS adoption and AI/ML integration. + Collaborate with clients to redesign customer journeys and improve service delivery across all touchpoints. + ... across the C-suite, spanning the intersection between complex Business and IT customer solutions, transformations that impact across the entire customer … more
- Sprinklr (TX)
- Sprinklr is a leading enterprise software company for all customer -facing functions. With advanced AI, Sprinklr's unified customer experience management ... (Unified-CXM) platform helps companies deliver human experiences to every customer , every time, across any modern channel. Headquartered in New York City with… more
- NRG Energy, Inc. (Houston, TX)
- …transformation roles. . Demonstrated success in leading AI/automation projects in a customer service environment. . Strong understanding of contact center ... with stakeholders at all levels to build alignment and support . + Demonstrate the ability to adapt, embrace change,...AI platforms (eg, Nice, Genesys, Azure AI, Google Dialogflow, Amazon Lex). . Familiarity with customer journey… more
- ServiceNow, Inc. (Austin, TX)
- …our purpose to make the world work better for everyone. **The Team** The Customer Outcomes team at ServiceNow works with customers to help them achieve their ... business outcomes by providing Customer Success services. The team's purpose is to accelerate customers' adoption of the ServiceNow platform, enabling customers to… more
- ServiceNow, Inc. (Addison, TX)
- …our purpose to make the world work better for everyone. The Team The Customer Excellence Group (CEG) at ServiceNow works with customers to help them achieve their ... business outcomes by providing Customer Success services. The group's purpose is to accelerate...plays in their digital transformation journey. + Guide and support the execution of a technical governance processes +… more
- Coinbase (Austin, TX)
- …vendor applications like Salesforce, Amazon Connect, Sprinklr and other Customer Service technologies P73092 \#LI-Remote *Pay Transparency Notice:* Depending ... the customer experience platforms that streamlines the customer service and compliance processes with innovative...and implementation. * Be a thoughtful technical voice and support your team in making diligent architectural decisions. *… more
- Kemper (Dallas, TX)
- …each group will understand. + Ability to create and maintain a positive customer service relationship and to identify and understand customers' needs. Maintains ... with responsive design and excellent user experience. You will primarily work on customer -facing applications, ensuring they are easy to use and meet the needs of… more
- CACI International (Houston, TX)
- …of developers, interacting with users, developing, and prioritizing new features based on customer needs, customer service , managing schedule, and supporting ... Program, will serve as a multi-purpose outpost orbiting the Moon that provides essential support for long-term human return to the lunar surface, and serves as a… more
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