- Pearl Interactive Network (Sacramento, CA)
- …Analyst ** to help monitor, evaluate, and enhance performance across our contact center operations. The **Quality Assurance Analyst (QAA)** is responsible for ... with call monitoring tools and systems for tracking quality metrics and customer satisfaction data. + Excellent communication and interpersonal skills, with… more
- City of Santa Monica (Santa Monica, CA)
- Senior Administrative Analyst - Child and Family Resources Print (https://www.governmentjobs.com/careers/santamonica/jobs/newprint/5020168) Apply Senior ... Administrative Analyst - Child and Family Resources Salary $103,937.60 -...collaboration. This role involves overseeing grant-funded initiatives, tracking performance metrics , and driving continuous improvement across local social systems.… more
- ASM Research, An Accenture Federal Services Company (Sacramento, CA)
- …production environment. + Identifies agent communication needs and makes recommendations to Call Center management. **Minimum Qualifications** + US citizen and ... basis, as well as through long-term projects. + Provides call quality metrics data to generate and...quality assurance program creation or execution. + Experience with call center call monitoring/recording software.… more
- Evolent (Sacramento, CA)
- …capability at their home: High speed internet over 10 Mbps and, specifically for all call center employees, the ability to plug in directly to the home internet ... the mission. Stay for the culture. **What You'll Be Doing:** **Senior Scope Analyst , Scope Management** The Specialty Scope Management team is made up of analysts,… more
- Evolent (Sacramento, CA)
- …capability at their home: High speed internet over 10 Mbps and, specifically for all call center employees, the ability to plug in directly to the home internet ... manage, and analyze claims and operational data using industry-standard metrics . + Process and validate raw unadjudicated claims data....speed internet over 10 Mbps and, specifically for all call center employees, the ability to plug… more
- The Walt Disney Company (Burbank, CA)
- …& resorts. **About Your Future Team** The Global Security Communications Center (GSCC) is responsible for supporting emergency and non-emergency events, researching ... global affairs, incoming call mitigation, event dispatching, and event-driven global notification services...or more of those working in a 24/7 Operations Center related field within corporate or public sector global… more