- Pearl Interactive Network (Atlanta, GA)
- …Analyst ** to help monitor, evaluate, and enhance performance across our contact center operations. The **Quality Assurance Analyst (QAA)** is responsible for ... with call monitoring tools and systems for tracking quality metrics and customer satisfaction data. + Excellent communication and interpersonal skills, with… more
- Graphic Packaging International, LLC (Atlanta, GA)
- …reporting with Investor Relations and SEC External Reporting + Review Earnings Release and analyst call scripts + Ad hoc analysis Annual + Support the ... Senior Financial Analyst - Corporate FP&A Requisition ID: 10329 Location:...analyzing month end actual results and work with cost center owners to develop monthly forecasts and the annual… more
- ASM Research, An Accenture Federal Services Company (Atlanta, GA)
- …production environment. + Identifies agent communication needs and makes recommendations to Call Center management. **Minimum Qualifications** + US citizen and ... basis, as well as through long-term projects. + Provides call quality metrics data to generate and...quality assurance program creation or execution. + Experience with call center call monitoring/recording software.… more
- State of Georgia (Fulton County, GA)
- …and interpreting data related to contact center operations. Analyzes performance metrics such as call volume, response times, customer satisfaction, agent ... Quality Assurance Analyst - State Based Exchange Georgia - Fulton...to assess the efficiency and effectiveness of the contact center . Research and resolves program issues and inquiries. Performs… more
- Evolent (Atlanta, GA)
- …capability at their home: High speed internet over 10 Mbps and, specifically for all call center employees, the ability to plug in directly to the home internet ... the mission. Stay for the culture. **What You'll Be Doing:** **Senior Scope Analyst , Scope Management** The Specialty Scope Management team is made up of analysts,… more
- Sage (Lawrenceville, GA)
- …variety of channels (telephone, email, chat, social media, etc.) in a support- center environment adhering to scheduled shifts, procedures, metrics , and ... Technical Support Analyst - Construction Focus Job Description: To enhance...Actively participate in internal projects such as improvements to call flow processes, training development, capturing and maintaining knowledge… more
- Evolent (Atlanta, GA)
- …capability at their home: High speed internet over 10 Mbps and, specifically for all call center employees, the ability to plug in directly to the home internet ... manage, and analyze claims and operational data using industry-standard metrics . + Process and validate raw unadjudicated claims data....speed internet over 10 Mbps and, specifically for all call center employees, the ability to plug… more
- BrightSpring Health Services (Valdosta, GA)
- …in health care administrative, financial, or insurance customer services, claims, billing, call center or management regardless of industry. + Proficient ... daily. BrightSpring has consistently demonstrated strong and often industry-leading quality metrics across its services lines while improving the quality of life… more