- Evolent (Columbus, OH)
- …capability at their home: High speed internet over 10 Mbps and, specifically for all call center employees, the ability to plug in directly to the home internet ... the mission. Stay for the culture. **What You'll Be Doing:** **Senior Analyst , Operational Analytics** The Operational Performance Analytics team, a part of… more
- ASM Research, An Accenture Federal Services Company (Columbus, OH)
- …production environment. + Identifies agent communication needs and makes recommendations to Call Center management. **Minimum Qualifications** + US citizen and ... basis, as well as through long-term projects. + Provides call quality metrics data to generate and...quality assurance program creation or execution. + Experience with call center call monitoring/recording software.… more
- ASM Research, An Accenture Federal Services Company (Columbus, OH)
- …supporting DoD and/or federal government contracts/programs + Experience supporting large call center operations + Ability to effectively build positive ... everyday issues (eg, locating a plumber or automobile mechanic). The Workforce Analyst collects, analyzes, and reports metrics on Military OneSource workforce… more
- American Electric Power (New Albany, OH)
- … center progression training. **applicable to Transmission only** **OT Analyst : Additional responsibilities:** **In support role:** **Grade 7** + Coordinate the ... updates. + Provide after-hours support as needed in an on- call rotation. **Grade 8** + Oversee SCADA, EMS, and...efforts and mentor junior engineers. + Analyze system performance metrics and recommend improvements. + Develop new features and… more
- Evolent (Columbus, OH)
- …capability at their home: High speed internet over 10 Mbps and, specifically for all call center employees, the ability to plug in directly to the home internet ... Stay for the culture. **What You'll Be Doing:** Job Description Senior Analyst , Performance Analytics - **RBM Cardiac** product focus, utilizes and develops analytic… more
- Huntington National Bank (Columbus, OH)
- …the planning, integration, casing, scripting and execution of all testing for complex call center systems. Responsible for work on multiple programs/systems as a ... to (PCI, customer data, masking, logging, etc.) + Responsible for measuring and maintaining call center performance from an IT & business perspective (capacity, … more
- Evolent (Columbus, OH)
- …capability at their home: High speed internet over 10 Mbps and, specifically for all call center employees, the ability to plug in directly to the home internet ... manage, and analyze claims and operational data using industry-standard metrics . **Qualifications Required and Preferred:** + Bachelor's degree, preferably with… more
- Evolent (Columbus, OH)
- …capability at their home: High speed internet over 10 Mbps and, specifically for all call center employees, the ability to plug in directly to the home internet ... their health plan populations + Partnering with internal stakeholders to identify key metrics aligned with client strategy and Evolent's value story + Creating data… more
- Bath & Body Works (Columbus, OH)
- …initiatives. + Develop real-time dashboards for Payment, Tax, and Fraud metrics , enabling self-service access for finance, risk, and operations teams. + ... experiences while maintaining security and compliance. + Define and track critical metrics for transaction success rates, fraud reduction, tax accuracy, and payment… more
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