- Houston Methodist (Katy, TX)
- …below) in lieu of degree **EXPERIENCE** + Three years of experience in a call center operation to include two years in quality assurance, process improvement, ... At Houston Methodist, the Access Center Workforce Management Analyst position is...meet established objectives + Ability to work in a call center production environment, or comparable magnitude,… more
- Houston Methodist (Katy, TX)
- At Houston Methodist, the Revenue Cycle Analyst position is responsible for facilitating (gathering, trending, reporting, monitoring, analyzing) data and analytics ... a bridge between the client, stakeholders and assigned team. The Revenue Cycle Analyst is assigned to projects of intermediate complexity and scope and is… more
- DXC Technology (Plano, TX)
- …and annuities, financial control, reporting, governance, and operational management. Exposure to call center operations is a plus. **Key Responsibilities** + ... across multiple teams. **Preferred / Additional Qualifications** + Experience in call center operations or managing customer inquiries/escalations. + Familiarity… more
- ASM Research, An Accenture Federal Services Company (Austin, TX)
- …production environment. + Identifies agent communication needs and makes recommendations to Call Center management. **Minimum Qualifications** + US citizen and ... basis, as well as through long-term projects. + Provides call quality metrics data to generate and...quality assurance program creation or execution. + Experience with call center call monitoring/recording software.… more
- Otsuka America Pharmaceutical Inc. (Austin, TX)
- …from job recruiting scams. If you suspect a position is fraudulent, please contact Otsuka's call center at: ###. If you believe you are the victim of fraud ... can too._ In this exciting role, as a Sr. Analyst within OAPI supply chain team, you will work...of the organization. + Monthly reporting of supply chain metrics and partner with finance on month end close… more
- TISTA Science and Technology (Austin, TX)
- Overview Are you a Senior Application/System Analyst who would like to have a positive impact for millions of people? If so, we may have an opportunity for you! At ... impact on business operations. + Analyze system logs, performance metrics , and other relevant data sources to uncover patterns...issues and bring the appropriate support team to the call to repair Major Incidents expeditiously. + Escalate as… more
- Highmark Health (Austin, TX)
- …tomachine learning operations (MLOps) or automated model scoring. + Familiarity with call center analytics, provider engagement data, or member experience ... Highmark Health **Job Description :** **JOB SUMMARY** The Senior Marketing Analytics Analyst plays a critical role in transforming customer, digital, and campaign… more
- Wells Fargo (San Antonio, TX)
- …AI-driven customer experience solutions as part of our migration to a new Contact Center as a Service (CCaaS) platform. This consultant will drive and deliver on ... report on AI model performance, including precision, recall, and customer satisfaction metrics . + Support the design and testing of scalable machine learning… more
- Ally (Austin, TX)
- …in responsible for resolving straightforward customer issues that are escalated from the call center , the regulators, or any other outside corporate source. At ... reports, which track information and measure results for comparison to standard metrics . * Other duties or responsibilities as may be required to effectively… more
- CyrusOne (Houston, TX)
- …using Power BI, Smartsheet, and SharePoint to summarize critical security metrics , ensuring that stakeholders have timely access to relevant information for ... reports and visual dashboards for stakeholders, summarizing critical security metrics (eg, incident response times, access control breaches, risk assessments)… more