- PennyMac (Fort Worth, TX)
- …with the organization's desired culture and values What You'll Bring + Experience in call monitoring or in a customer facing position + Must have familiarity ... of homeownership through the complete mortgage journey. A Typical Day The Call Quality Analyst II is responsible for performing call quality audits in… more
- Houston Methodist (Katy, TX)
- At Houston Methodist, the Business Analyst is responsible for facilitating within the organization, acting as a bridge between the client, stakeholders and assigned ... team. The Business Analyst is assigned to projects of intermediate complexity and...free and of high quality. + Participates in setting, monitoring , and meeting SLAs with customers. Develops detailed system… more
- Teleperformance USA (Mcallen, TX)
- …the limit!** **Purpose** **Support of the operation and the customer through monitoring agent transactions quantifying the results and ensuring all are calibrated ... results and attendance** + **Quality Assurance CSAT calibration process with clients, monitoring services and the operation** + **Ensure value added CSAT analytics,… more
- Houston Methodist (Houston, TX)
- At Houston Methodist, the Senior (Sr.) Business Analyst is responsible for being a key facilitator within the organization, acting as a bridge between the client, ... stakeholders and assigned team. The Sr. Business Analyst is responsible for large scale projects of advanced...into a product maturity roadmap. + Leads the setting, monitoring , and meeting of Service Level Agreements (SLAs) with… more
- Pearl Interactive Network (El Paso, TX)
- …performance trends, measure quality, and implement process improvements. + Experience with call monitoring tools and systems for tracking quality metrics and ... Interactive Network** is seeking a detail-oriented and process-driven **Quality Assurance Analyst ** to help monitor, evaluate, and enhance performance across our… more
- Mass Markets (TX)
- …within our contact center. The ideal candidate will be responsible for monitoring real-time call volumes, managing agent availability, analyzing performance ... We are looking for a proactive and detail-oriented Real-Time Analyst to join our workforce management team. This role...monitoring , report analysis, and workforce management within a call center environment. + Experience in a call… more
- The City of Houston (Houston, TX)
- Senior Staff Analyst Print (https://www.governmentjobs.com/careers/houston/jobs/newprint/5005610) Apply Senior Staff Analyst Salary $3,220.00 - $4,434.79 ... preparedness, and partnerships. DESCRIPTION OF DUTIES/ESSENTIAL FUNCTIONS The Senior Staff Analyst , under the direction of the Deputy Director, will function as… more
- Houston Methodist (Katy, TX)
- … call center operation to include three years in a workforce management analyst role + Experience with Automated Call Distribution systems and associated ... remain calm and patient in stressful situations + Working knowledge of multifunctional call recording quality monitoring solutions (voice and screen capture) +… more
- The City of Houston (Houston, TX)
- Management Analyst IV Print (https://www.governmentjobs.com/careers/houston/jobs/newprint/5038934) Apply Management Analyst IV Salary $2,673.00 - $3,302.79 ... FUNCTIONS Performs functions to conduct professional analysis, project management, monitoring and reporting with the goal of improving Houston Public… more
- DR Horton, Inc. (Arlington, TX)
- …information. *D.R. Horton, Inc.*is currently looking for a *_Senior Security Analyst - Identity and Access Management_*. The right candidate willaddress daily tasks ... and delegate tasks to Security Analysts and Administrators. The Senior Security Analyst will provide communication to other IT Operations teams or employees… more