- Binghamton University (Binghamton, NY)
- …with experience Binghamton University Information Technology Services is looking for a Help Desk Support Analyst to join our Client Support Services team. The ... Help Desk Support Analyst will provide superior first-level...and monitor all referred calls to ensure the best service level possible is provided to the University community.… more
- City of New York (New York, NY)
- …ability to be flexible with schedule to ensure coverage is available between the Service Desk hours of 8:00am-5:30pm and/or for overtime availability, only when ... necessary. The Service Desk Unit is part of a... Operations is seeking an Assistant Director / Business Analyst . Duties include: - Document and effectively communicate design… more
- CAI (Albany, NY)
- …Type** Full time **Worksite Flexibility** Remote **Job Summary** As a Bilingual (Portuguese/English) Service Desk Analyst , you will be responsible for ... looking for a bilingual customer service -oriented Bilingual Service Desk Analyst to provide...work weekdays from 7:00am - 3:30pm EST** Preferred: + Associate degree preferred in related field. **Physical Demands** +… more
- City of New York (New York, NY)
- …task completion or the overall success of critical initiatives. Service Desk Operations is seeking a Senior Analyst / Procurement Operations Specialist. ... analyze operational data, and interact with external stakeholders. The Service Desk unit is part of the...accredited college or university? 2. Do you have an associate degree from an accredited college or university along… more
- City of New York (New York, NY)
- …inhibit task completion or the overall success of critical initiatives. Service Desk Operations is seeking a Senior Analyst / Vendor Management Specialist. ... analyze operational data, and interact with external stakeholders. The Service Desk unit is part of the...accredited college or university? 2. Do you have an associate degree from an accredited college or university along… more
- City of New York (New York, NY)
- …task completion or the overall success of critical initiatives. Service Desk Operations is seeking Senior Analyst / Engagement Specialist. Duties include: ... analyze operational data, and interact with external stakeholders. The Service Desk unit is part of the...accredited college or university? 2. Do you have an associate degree from an accredited college or university along… more
- City of New York (New York, NY)
- …help to maintain and/or analyze operational data, and interact with external stakeholders. The Service Desk unit is part of the central services group at MOCS. ... related to sustainable knowledge acquisition and skills building. The Service Desk unit operates as a central...accredited college or university? 2. Do you have an associate degree from an accredited college or university along… more
- City of New York (New York, NY)
- …more areas of services and are accountable for the success of an assigned unit. The Service Desk Unit is part of a central services and support group within the ... practices related to sustainable knowledge acquisition and skills. The Service Desk operates as a central ...3-5 years of experience as IT support specialist, system analyst , technical admin or an analyst in… more
- City of New York (New York, NY)
- …employees of the City of New York serving in a permanent (not provisional) civil service title of Associate Staff Analyst . Please clearly indicate your ... employees of the City of New York serving in a permanent (not provisional) civil service title of Associate Staff Analyst . Please clearly indicate your… more
- CAI (Albany, NY)
- …program documentation. + Use knowledge and judgment to diagnose issues reported to the Service Desk and resolve them efficiently. + Isolate problem trends and ... writing for creating comprehensive documentation + Knowledge of ITIL practices for managing service desk issues + Ability to manage customer relationships and… more