- SKC Communication Products LLC (IL)
- MAJOR RESPONSIBILITES AND DUTIES 1. Pre Sales Engineering for Avaya voice projects 2. Pre Sales Solutions Design / Engineering 3. Work with Sales and customers to ... develop enterprise solutions. 4. Keep up-to-date on relevant competitive solutions, products and services 5. Present technical white board demonstrations to clients. 6. Create solution/design to fulfill customer requirements. 7. Use configuration tools to… more
- CenterWell (Springfield, IL)
- …KPIs in a lead capacity + Proficiency with Genesys or similar systems ( Avaya , Cisco, etc), telephony protocols (SIP, VoIP), AI-driven voice analytics, and voicebots. ... + Prior experience developing telephony features to streamline workflows and maximize talk time, with knowledge in call monitoring, compliance, and data retention. + Experience working in Agile environments + Must be self-motivated with strong interpersonal,… more
- Amazon (Chicago, IL)
- …leading contact center technology platforms and applications, such as Amazon Connect, Avaya , Cisco, Genesys, NICE InContact, Salesforce, etc. - 1+ years designing ... and implementing NLP/NLU (IVR or chat) solutions using at least one major conversational AI framework (eg, Rasa, Dialogflow, Lex, or Azure Bot Service) at enterprise scale in a contact center environment - 2+ years hands-on coding experience with REST APIs and… more
- Amazon (Chicago, IL)
- …leading contact center technology platforms and applications, such as Amazon Connect, Avaya , Cisco, Genesys, NICE InContact, Salesforce, etc. - 3+ years designing ... and implementing NLP/NLU (IVR or chat) solutions using at least one major conversational AI framework (eg, Rasa, Dialogflow, Lex, or Azure Bot Service) at enterprise scale in a contact center environment - 3+ years hands-on coding experience with REST APIs and… more
- Sprinklr (IL)
- …Strong understanding of SaaS and CCaaS products & technology.(Salesforce, ServiceNow, Avaya , Cisco, Genysis etc.) + **Leadership Skills:** Proven ability to lead ... and motivate cross-functional teams in a global, matrixed environment. + **Communication Skills:** Excellent verbal and written communication skills, with the ability to present complex information clearly and concisely to various audiences. + **Analytical… more
- CVS Health (Mount Prospect, IL)
- …and/or discussing patient financial responsibilities. - Knowledge with using Avaya -One X, Availity, Change HealthCare and/or CoverMyMeds. **Education** - High ... School Diploma or equivalent work experience. **Anticipated Weekly Hours** 40 **Time Type** Full time **Pay Range** The typical pay range for this role is: $17.00 - $31.30 This pay range represents the base hourly rate or base annual full-time salary for all… more
- Astellas Pharma (Northbrook, IL)
- …security platforms (Palo Alto, Zscaler) -Call center technologies (Genesys, NICE, Cisco, Avaya , Five9, etc.) -AI/ML applications in networking or contact centers + ... Strong collaboration, communication, and stakeholder management skills. **Preferred:** + Palo Alto Networks (PCNSE) + Zscaler Certified Professional (ZCP) + Contact center certifications (Genesys, NICE, Cisco, etc.) + Zero Trust or cloud architecture… more