- Guthrie (Binghamton, NY)
- …Position Summary: To provide installation, troubleshooting, and maintenance support for Avaya PBX and key telephone systems in multiple locations. Performs ... and telephone equipment. makes modifications to programs in the Avaya PBX as necessary to facilitate daily changes and...consist of work directly related to programming and maintaining Avaya PBX systems, Avaya key equipment, and… more
- Vail Resorts (NY)
- …firewalls, SASE/SD-WAN platforms, F5 load balancers, Azure and multi-cloud networking, Avaya telephony, Cloud Contact Center platforms, and Infrastructure as Code ... east-west traffic. + Enterprise Telephony & CCaaS + Oversee Avaya telephony systems across campuses and retail sites. +...F5 CTS, Azure Network Engineer Associate. + Experience with Avaya telephony and CCaaS platforms. + Familiarity with Zero… more
- CTG (New City, NY)
- …connectivity. + Guide and train end-users on software applications (VPN, RDP, Zoom, Avaya , RSA, Printing, Jenzabar, EMS) and hardware tools. + Maintain and store ... security groups, and distribution lists to protect institutional data. + Oversee Avaya phone system updates and configuration. + Develop and maintain computer master… more
- CenterWell (Albany, NY)
- …KPIs in a lead capacity + Proficiency with Genesys or similar systems ( Avaya , Cisco, etc), telephony protocols (SIP, VoIP), AI-driven voice analytics, and voicebots. ... + Prior experience developing telephony features to streamline workflows and maximize talk time, with knowledge in call monitoring, compliance, and data retention. + Experience working in Agile environments + Must be self-motivated with strong interpersonal,… more
- Retech Systems LLC (Tonawanda, NY)
- …archiving data. / Developing data retrieval and recovery procedures. / Supporting Avaya IP Office phone system users. / Troubleshooting and resolving software, ... hardware, and connection issues. / Providing technical assistance and remote computer or network support to end users. / Keeping up to date with advancements and best practices in IT administration. / Communicating effectively with IT teams in Poland to ensure… more
- Suburban Propane (Syracuse, NY)
- …the Contact Center, in addition to assisting with ECE (ie Zoom, Avaya , Citrix, Outlook, CallMiner,etc.) + Possess the ability to communicate effectively with ... both business and technical staff and convey complex ideas both verbally and in written form Suburban Propane Partners, LP ("Suburban Propane") is a publicly traded master limited partnership listed on the New York Stock Exchange. Headquartered in Whippany,… more
- Amazon (New York, NY)
- …leading contact center technology platforms and applications, such as Amazon Connect, Avaya , Cisco, Genesys, NICE InContact, Salesforce, etc. - 1+ years designing ... and implementing NLP/NLU (IVR or chat) solutions using at least one major conversational AI framework (eg, Rasa, Dialogflow, Lex, or Azure Bot Service) at enterprise scale in a contact center environment - 2+ years hands-on coding experience with REST APIs and… more
- Amazon (New York, NY)
- …leading contact center technology platforms and applications, such as Amazon Connect, Avaya , Cisco, Genesys, NICE InContact, Salesforce, etc. - 3+ years designing ... and implementing NLP/NLU (IVR or chat) solutions using at least one major conversational AI framework (eg, Rasa, Dialogflow, Lex, or Azure Bot Service) at enterprise scale in a contact center environment - 3+ years hands-on coding experience with REST APIs and… more
- Sprinklr (NY)
- …Strong understanding of SaaS and CCaaS products & technology.(Salesforce, ServiceNow, Avaya , Cisco, Genysis etc.) + **Leadership Skills:** Proven ability to lead ... and motivate cross-functional teams in a global, matrixed environment. + **Communication Skills:** Excellent verbal and written communication skills, with the ability to present complex information clearly and concisely to various audiences. + **Analytical… more
- Catholic Health Services (Rockville Centre, NY)
- …Operator is responsible for managing inbound and outbound calls on our Avaya Switchboard, as well as monitoring hospital safety systems Responsibilities of the ... Telephone Operator include: Operates console and responds to all calls promptly Operator is familiar with codes and alarms Operator is knowledgeable on activation of beeper Performs duties within the Telecommunications department Complies with dress code… more