- General Dynamics Information Technology (Arlington, VA)
- …E911, and UC features.** **Candidate will be familiar with Ribbon AS or Avaya AS5300 system Architecture and have working knowledge of its Element Managers, Linux ... experience with DoD version of Voice Switch if not Avaya or Ribbon.** **What you'll need to succeed (Required):**...be able to obtain within 90 days of hire; Avaya AS5300 or Ribbon AS Fundamentals, Avaya … more
- CACI International (Washington, DC)
- …sessions, LiveStream events, software VTC desktop users (Polycom RealPresence. * Support Avaya For Skype API desktop softphone support and installations. Polycom HDX ... solutions from the vendors Microsoft, ConnectedSign, Polycom, Cisco, vBrick and Avaya . * 3+ years of experience operating, maintaining, optimizing, and… more
- ManTech (Camp Springs, MD)
- …Management Suite, Cisco Meeting Server, Cisco Unified Communications Manager, Avaya video phones, Avaya Communicator, vBrick Media-Streaming systems, ... UC systems (eg, Polycom RMX Bridge, Polycom DMA, Polycom Resource Manager, Avaya video phones, Avaya Communicator, vBrick Media-Streaming systems, and Microsoft… more
- BAE Systems (Herndon, VA)
- …encryption devices, conference bridges, call management servers) + Experience with Avaya Communication Manager, Call Center technology design and best practice ABC ... & Skills** + SIP signaling and call flows + H.323 + Avaya Communications Certification + Cisco Certified Collaboration Professional **Pay Information** Full-Time… more
- Cognizant (Washington, DC)
- …3. Experience on workforce management technologies and tools - NICE IEX, Verint, Genesys, Avaya CMS, Amazon Connect, Impact 360 or any other WFM tool. 4. Experience ... with call center reporting and metrics. 5. Proficiency in Microsoft Office Applications including Word and Excel and other relevant software required. 6. High School diploma or equivalent required, 2 years college or more preferred. 7. Strong Analytical Skills… more
- Amentum (Washington, DC)
- …Desk support, both in person and virtually, to users requesting EVOIP, both legacy Avaya and current and future capabilities to include MS Teams, support. You will ... also secondarily assist with system certificate renewals, PC/Server rebuilds and phone technical refreshes. **Responsibilities:** The Help Desk Technician (Senior) will provide support to end users on a variety of issues. Identify, research, and resolve… more
- GovCIO (Washington, DC)
- …and deploying communications services hardware and software including but not limited to Avaya phone system AT&T Toll free network, cable management + Oerations and ... administration of communication system **Qualifications** + Bachelor's degree in Information Systems or relevant field and 15+ years of Telecommunication Engineering experience + Required (CTNS) Certified Telecommunications Network Specialist prior to on… more
- System One (Arlington, VA)
- …manage Contractor Personnel performance of the Service Desk Services + Familiarity with Avaya or Genesys Contact Centers is a plus + Min Citizenship Status Required: ... US Citizenship Required Please contact Melissa McNally via ###@altaits.com for consideration. System One, and its subsidiaries including Joule, ALTA IT Services, and Mountain Ltd., are leaders in delivering outsourced services and workforce solutions across… more
- Amazon (Arlington, VA)
- …leading contact center technology platforms and applications, such as Amazon Connect, Avaya , Cisco, Genesys, NICE InContact, Salesforce, etc. - 1+ years designing ... and implementing NLP/NLU (IVR or chat) solutions using at least one major conversational AI framework (eg, Rasa, Dialogflow, Lex, or Azure Bot Service) at enterprise scale in a contact center environment - 2+ years hands-on coding experience with REST APIs and… more
- Amazon (Arlington, VA)
- …leading contact center technology platforms and applications, such as Amazon Connect, Avaya , Cisco, Genesys, NICE InContact, Salesforce, etc. - 3+ years designing ... and implementing NLP/NLU (IVR or chat) solutions using at least one major conversational AI framework (eg, Rasa, Dialogflow, Lex, or Azure Bot Service) at enterprise scale in a contact center environment - 3+ years hands-on coding experience with REST APIs and… more