- Amazon (Seattle, WA)
- …AWS values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job below, we encourage candidates to apply. ... leading contact center technology platforms and applications, such as Amazon Connect, Avaya , Cisco, Genesys, NICE InContact, Salesforce, etc. - 1+ years designing… more
- Amazon (Seattle, WA)
- …Amazon values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to ... leading contact center technology platforms and applications, such as Amazon Connect, Avaya , Cisco, Genesys, NICE InContact, Salesforce, etc. - 3+ years designing… more
- CenterWell (Olympia, WA)
- …KPIs in a lead capacity + Proficiency with Genesys or similar systems ( Avaya , Cisco, etc), telephony protocols (SIP, VoIP), AI-driven voice analytics, and voicebots. ... the full product lifecycle from inception to post-launch monitoring and enhancements. ** Preferred Qualifications:** + MBA or related advanced degree + Agile Product… more
- Cognizant (Olympia, WA)
- …3. Experience on workforce management technologies and tools - NICE IEX, Verint, Genesys, Avaya CMS, Amazon Connect, Impact 360 or any other WFM tool. 4. Experience ... 6. High School diploma or equivalent required, 2 years college or more preferred . 7. Strong Analytical Skills required to critically assess situations and make… more
- Sprinklr (WA)
- …administration, Project Management, Information Technology, or a related field is preferred . + **Experience:** Minimum of 7-10 years of experience in program ... Strong understanding of SaaS and CCaaS products & technology.(Salesforce, ServiceNow, Avaya , Cisco, Genysis etc.) + **Leadership Skills:** Proven ability to lead… more