- CenterWell (Springfield, IL)
- …a part of our caring community and help us put health first** The Senior Product Owner - Telephony leverages their expertise in product management and primary care ... patient outcomes and supports the unique needs of the senior population. The Senior Product Owner -...lead capacity + Proficiency with Genesys or similar systems ( Avaya , Cisco, etc), telephony protocols (SIP, VoIP), AI-driven voice… more
- Amazon (Chicago, IL)
- …as a contact center technology architect, enterprise IT Architect or senior contact center developer working with leading contact center technology platforms ... and applications, such as Amazon Connect, Avaya , Cisco, Genesys, NICE InContact, Salesforce, etc. - 3+ years designing and implementing NLP/NLU (IVR or chat)… more
- Astellas Pharma (Northbrook, IL)
- …security platforms (Palo Alto, Zscaler) -Call center technologies (Genesys, NICE, Cisco, Avaya , Five9, etc.) -AI/ML applications in networking or contact centers + ... Strong collaboration, communication, and stakeholder management skills. **Preferred:** + Palo Alto Networks (PCNSE) + Zscaler Certified Professional (ZCP) + Contact center certifications (Genesys, NICE, Cisco, etc.) + Zero Trust or cloud architecture… more
- Sprinklr (IL)
- …objectives. + **Stakeholder Management:** Engage with key stakeholders, including senior management, clients, and cross-functional teams, to ensure clear ... Strong understanding of SaaS and CCaaS products & technology.(Salesforce, ServiceNow, Avaya , Cisco, Genysis etc.) + **Leadership Skills:** Proven ability to lead… more
- Amazon (Chicago, IL)
- …as a contact center technology architect, enterprise IT Architect or senior contact center developer working with leading contact center technology platforms ... and applications, such as Amazon Connect, Avaya , Cisco, Genesys, NICE InContact, Salesforce, etc. - 1+ years designing and implementing NLP/NLU (IVR or chat)… more