- Cambridge Savings Bank (Waltham, MA)
- POSITION: Fraud Operations Analyst Summary: At Cambridge Savings Bank , our purpose is to have a positive impact on our customers, employees, and community's ... having a strong commitment to diversity and inclusion. The Fraud Operations Analyst is responsible for supporting operational ...Massachusetts About Cambridge Savings Bank : Cambridge Savings Bank is a full- service banking institution with… more
- Berkshire Bank (Great Barrington, MA)
- …help customers bank more conveniently. Performs a wide variety of customer service operations and general operational duties, including transactions for ... 50% + Handles complex client issues while executing excellent customer service principles. + Excel at client...guidelines. + Acts as significant deterrent of robbery and fraud loss to Bank by following procedures… more
- Needham Bank (Needham, MA)
- … service to ensure a positive customer experience and adherence to the bank 's customer service standards. + Detect and provide timely feedback and ... of issues that have potential to negatively impact the customer or the Bank . + Identify opportunities..., sexual orientation, genetic information, or gender identity. Keyword: Card Services, Disputes, Fraud , Claims From: Needham Bank… more
- TD Bank (Westfield, MA)
- …and Registry) + Leads, develops and coaches the team on delivering effective Customer service , product, advice conversations and/or advice-giving service ; ... or demonstrated ability in providing direction, decision making, coaching Oversight of Customer Service + Proven ability to meet and exceed Customers'… more
- Needham Bank (Wellesley, MA)
- …for account/transaction monitoring through the use of various reports and the Bank 's AML/ Fraud monitoring software. + Analyze and research additional high-risk ... operations lines, as well as on-going training related to Fraud and BSA, to assist the Bank ...and changing priorities. + Ability to adhere to Needham Bank 's Core Values (Focus on Customer Relationship,… more
- Needham Bank (Needham, MA)
- …strategic and operational objectives of the bank . + Manages and directs customer service and sales teams developing and improving people, processes and ... and positive. Actively contribute to NB's mission creating a welcoming, professional and customer service driven bank culture. + Demonstrated leadership and… more
- TD Bank (Marlborough, MA)
- … service and advice to TD Customers + Understands and supports the Bank 's Customer Service Strategy; Delivers Customers end-to-end advice they expect: ... and adhering to established operational policies and procedures + Understands and supports the Bank 's Customer Service Strategy + Considers the impact of… more
- TD Bank (North Attleborough, MA)
- …and delivering service and advice + Understands and supports the Bank 's Customer Service Strategy; Delivers Customers end-to-end advice they ... and/or refer them to appropriate team member or internal Bank partners, while ensuring a positive Customer ...(when and how they want) and educates Customers on self- service options that meet their needs + May act… more
- Main Street Bank (Marlborough, MA)
- …standards + Regular and consistent attendance is required to ensure a high standard of customer service . + In the performance of respective tasks and duties, the ... policies, procedures, and guidelines. The majority of the prospective customer leads are generated by the bank 's...Ability to interact on a professional level + Outstanding customer service skills (in person, over the… more
- Berkshire Bank (Lenox, MA)
- …by providing memorable customer experiences and digital engagement. Supervise all Customer Service Associate (CSA) and Universal Banker positions to ensure ... the efficient and effective operation of the Customer Service line. Duties may include assigning...accuracy. + Acts as significant deterrent of loss to Bank via robbery and fraud by following… more